Job Description:
This role offers a great opportunity to provide exceptional customer service and support in a dynamic team environment.
You will be the first point of contact for all customers, playing a crucial role in shaping their experience. Your ability to provide first-class service in every interaction will be key to ensuring customer satisfaction and maintaining high standards of excellence.
* Provide frontline customer service to all customers who visit our site.
* Keep customers informed about the repair process and estimated completion dates for their vehicles.
* Handle telephone and email correspondence professionally and efficiently.
* Support management with inventory, including parts, paint, and consumables.
* Liaise with insurance providers regarding claims and repairs.