Account Manager As part of our APAC Retail team at Lightspeed, you will be responsible for managing inbound sales for our retail stores based in the APAC market. Your role will involve working closely with a large range of merchants to build rapport, understand their objectives, and ensure they're getting the best solution possible to help them achieve their goals.What you'll be doing:Act as a trusted Account Manager to customers who inquire about further Lightspeed offerings, to understand their requirements and provide solutions that add value to the customer, tailoring recommendations to the customers' needs and preferences.Build trust and rapport and demonstrate active listening to support your focus of upselling and maximizing account growth in every customer interaction.Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms.Demonstrate software solutions to customers, from core POS products to modules and upgrades.Responsible for reactive upsell from inbound sales and expansion of monthly recurring revenue.What you need to bring:Experience in an account management, sales development representative, or similar role carrying a sales quota.Understanding of solution-based consultative sales in a SaaS environment.Ability to use and other technologies to manage and organize the pipeline.Entrepreneurial approach; you work smarter, not harder.Good time management with strong organizational skills.What's in it for you?Ability to do your job in a truly flexible environment.Genuine career opportunities in a company that's creating new jobs every day.Work in a team big enough for growth but lean enough to make a real impact.Enjoy a range of benefits that'll keep you happy, healthy, and (not) hungry:Lightspeed share scheme (we are all owners).Unlimited paid time off policy.Flexible working policy.Travel allowance to cover your expenses (mileage, public transport, Uber ).Health and wellness benefit of $500 per year.Mental health online platform and counselling & coaching services.Paid leave and assistance for new parents.LinkedIn Learning license.Volunteer day.Dog-friendly environment.Rooftop with dining space and BBQ facilities.Self-service cafe-style kitchen and fully stocked fridge, pantry & bar.Weekly catered lunches for the entire office.Exciting events hosted regularly by our Sydney Culture Club.To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.