Description Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom. Your Team The Customer Engagement & Brand team brings together Brand, Customer Marketing, Communications, Employer Marketing and Studio to deliver aligned, consistent strategies across the CFS brand and member experience. In this role, you contribute by developing clear, end‑to‑end communications that build understanding, meet regulatory requirements, and help members, advisers and employers navigate change. You collaborate closely with Marketing teams to coordinate messages, improve customer experience and identify opportunities to strengthen engagement. The role also involves consulting with Employer and Adviser Marketing where needed, and managing relationships with stakeholders across Product, Distribution, Marketing, Projects and external partners. This position reports to the Director of Communications within the Customer Office. Your Responsibilities Develop and deliver end‑to‑end communications—planning, writing, reviewing, and executing across channels. Support product changes, regulatory initiatives, and business projects by creating accurate, timely communications. Work closely with Customer Marketing to align messaging, improve customer experience, and identify engagement opportunities. Consult with Employer and Adviser Marketing teams when communications impact their audiences to ensure coordinated timing and messaging. Build and maintain effective relationships with internal stakeholders and external partners, including Product, Distribution, Marketing, Project teams and mailhouse providers. Your Capability and Experience Strong ability to plan, develop and execute multi‑channel communications, with experience reporting on performance and outcomes. Knowledge of financial services products and regulatory environments, with the capability to translate complex concepts into clear, customer‑focused messages. Experience managing communications for product changes, regulatory updates and business initiatives, including development of assets such as eDMs, DMs, FAQs, talking points and similar materials. Proven capability in maintaining consistent brand messaging and tone of voice across all channels. Excellent communication and project‑management skills, with the ability to work in a fast‑paced environment, manage multiple priorities, collaborate effectively with stakeholders, and apply compliance and data‑privacy requirements. What to Expect At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to: Additional day for your birthday Hybrid working model Access to CFS Employer Super Life Leave - 3 days per annum Access to Sonder who provides human-powered medical, mental health and safety support through one easy-to-use app enabling you to get support whenever and wherever you need. Access to Corporate rates with BUPA Health Insurance Confidential coaching and counselling services supporting life, mind, body, relationships, work and family to assist you in taking charge of your own health and wellbeing CFS Culture At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential. Apply today and join us in helping Australians to achieve their financial freedom. Please note, CFS requires all candidates to have full work rights in Australia. Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role. This role is based on Gadigal Land (Sydney).