Overview
About Toll Group: We do more than just logistics – we move the businesses that move the world. Toll supports more than 20,000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are part of Japan Post.
Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. We offer ongoing job security in a stable and safe environment, with a culture that values curiosity, learning, progress, and wellbeing. We are a global brand that encourages change, collaboration, and inclusive leadership with clear communication and opportunities to learn, grow and progress.
The Role –
Value Added Services Coordinator – Ingleburn, Sydney. This is a detailed, customer-service and operations-focused role to coordinate warehouse and transport operations, ensuring timely, accurate, and cost-effective service delivery for domestic and international customers. It is a hands-on leadership role with a focus on continuous improvement, safety, and collaboration.
As a Value Added Services Coordinator, you will take ownership of coordinating client warehouse and transport operations, ensuring service levels are met and costs are kept within agreed budgets. You will help ensure timely deliveries, seamless warehouse operations, accurate billing, and strong client relationships. You will plan transport bookings, develop KPIs, and lead value-added service (VAS) teams to exceed performance targets.
Duties and Responsibilities
* Compile and distribute performance reports (DIFOT, WMS extracts, KPI packs).
* Be the first point of contact for customer service performance queries.
* Coordinate daily VAS administration: inbound scheduling, order processing, packing, and dispatch.
* Ensure commercial accuracy in billing and quotations.
* Monitor warehouse flows and capacity, ensuring accurate forecasting.
* Maintain strong visibility on the warehouse floor to support communication and issue resolution, whilst promoting and supporting a safe working culture through HSE initiatives.
What you'll need to succeed
* Proficiency in MS Office, Warehouse Management Systems and CargoWise1.
* Strong Excel and reporting skills with high attention to detail.
* Knowledge of billing, quotations, and commercial documentation.
* Excellent communication and interpersonal skills.
* Experience in coordinating road transport movements.
* A proactive, resilient, and commercially focused mindset.
* Commitment to safety and continuous improvement.
Why Join Us
* Opportunities in a fast-paced and growing industry.
* Supportive team environment within a safety-focused culture.
* Professional growth and development with ongoing training and career progression opportunities.
If you are ready to take on a challenging and rewarding role in logistics, apply now and become a vital part of our team
What moves you? We help deliver essentials like food, fuel, medicine, and rescue services. We adapt to change, stay curious, ask the right questions, and build meaningful connections. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We support each other in friendly, caring teams, with leaders who empower quick, impactful decisions. Learn and grow with industry-leading training and diverse challenges and responsibilities that move you, our customers, and our world forward.
Are you excited about this role but not sure you meet every requirement? If you have similar skills and are willing to learn, apply anyway. Toll values a diverse, inclusive, and authentic workplace; if you're interested but your past experience doesn't align perfectly, you may be the right candidate for this or other roles we have coming up.
We welcome applicants of all ages, ethnicities, genders, and abilities.
To find out more about us, visit
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
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