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Join a New Kind of Care – Receptionist (Part-Time)
Next Practice Newstead | 15-20 hours/week across 3-4 days
Must have previous Medical or General Practice Reception Experience.
Must have at least 12 months of experience using Best Practice Software.
At Next Practice Newstead, we're not your typical medical clinic. We're reimagining healthcare with a fresh, tech-powered, and deeply compassionate approach focused on patient outcomes, community wellbeing, and preventative care. Serving the vibrant inner-city suburbs of Newstead, New Farm, Teneriffe, Fortitude Valley, and Bowen Hills, our clinic blends innovation with empathy to support patients at every stage of their health journey.
We offer a warm, collaborative environment where cutting-edge tools meet genuine care — and now we're looking for someone just as passionate to join our front-of-house team.
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What You'll Be Doing – More Than Just Reception
As the first friendly face our patients see, you'll be the heartbeat of the clinic — making sure things run smoothly and people feel cared for the moment they walk in.
Your key responsibilities will include:
Patient Support
* Welcoming patients with warmth and professionalism
* Managing a busy phone system and triaging inquiries
* Booking and coordinating appointments
* Checking patients in and out, and updating records with precision
* Managing recalls, reminders, and helping patients navigate our services
Billing & Financial Admin
* Handling EFTPOS, Medicare, DVA, WorkCover, and health fund claims
* Managing daily billing and invoicing.
* Following up outstanding accounts.
Admin & Other Duties
* Maintaining confidential patient records and managing documentation
* Scanning, uploading, and organising clinical files and correspondence
* Coordinating incoming/outgoing mail, emails, and faxes
* Supporting clinic open/close procedures and keeping reception immaculate
* Communicating with GPs, nurses, allied health, and external providers
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Who You Are
You're an admin whiz with a calm, can-do attitude and an eye for detail. You thrive in fast-paced environments, love helping others, and know how to make people feel genuinely seen and supported.
You'll also bring:
* Prior experience in a medical or allied health reception role
* Strong multitasking and time-management skills
* Confidence using Windows/Microsoft Office, Apple Software, Best Practice, Tyro, and HICAPS
* Working knowledge of Medicare billing guidelines
* Up-to-date training in First Aid, CPR, and triage practices
* A proactive and team-first mindset – you love pitching in and solving problems
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Perks of Working With Us
* Work-life balance – Enjoy your weekends; no Saturday or Sunday shifts
* Onsite gym – Stay healthy with free access
* Modern space – A beautifully designed clinic
* Supportive culture – You'll be heard, appreciated, and included
* Training provided – You'll be supported to succeed with full training
* Flexible hours – Part-time schedule across 3-4 days
* Team dinners & social catch-ups – We genuinely enjoy spending time together, both in and out of the clinic
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Ready to Join the Future of Healthcare?
If you're ready to bring your skills to a clinic that genuinely cares — for patients and for you — we'd love to hear from you.
Visit our clinic online to learn more about our vision.
Please provide a cover letter, and CV detailing your suitability to the role and previous experience via this ad, or email
We will only contact applicants with previous experience with Best Practice Software and previous Medical/GP reception experience.