Effective call centre management is essential for delivering exceptional customer service and ensuring regulatory compliance.
This role involves coordinating rostering operations, managing customer care activities, and maintaining strong relationships with disability and aged support providers.
A key responsibility includes:
* Ensuring seamless communication between teams
* Maintaining accurate records and reports
* Providing ongoing training and development opportunities
The company prioritizes employee growth and offers a supportive work environment, making this an excellent opportunity for a motivated individual to contribute to the team's success.
Key qualifications include:
* Strong leadership and communication skills
* Ability to work in fast-paced environments
* Experience in customer-facing roles
Benefits of the position include:
* Flexible work arrangements
* Ongoing professional development opportunities
* Collaborative and supportive work environment
Other responsibilities may include:
* Developing and implementing operational strategies
* Monitoring and improving performance metrics