Job Title: Billing Customer Service Officer
Position Details:
* Employment Type: Full-time
* Division / Department: Corporate Services / Financial Transactional Services
* Reports To: Team Leader Billing Customer Service
* Pay: $40/hour
* Hours: Full time
* Contract: 6 months with possibility of extension
* Location: Doncaster
Role Purpose: Responsible for the efficient, timely, and accurate assessment and processing of billing outcomes for Ambulance Victoria Service fees to meet service delivery performance and statutory obligations.
Ambulance Victoria Vision: Providing outstanding emergency healthcare, every time.
Patient Care Commitment: We save and improve lives by providing outstanding care for our patients. Our Patient Care Commitment is our promise to every patient and sits at the heart of everything we do: We strive to provide care that is Caring, Safe, Effective, and Connected for every patient, every time.
Ambulance Vic Values:
* Being Respectful: Treating colleagues, patients, customers, and community members with courtesy, respect, dignity, and compassion.
* Working Together: Commitment to collaboration, seeking diverse knowledge and experience, and building effective working relationships.
* Being Accountable: Trusting and empowering each other to deliver on commitments, take ownership for work, and be answerable for actions.
* Openly Communicating: Commitment to open, honest, and transparent communication to build trust and effective relationships.
* Driving Innovation: Finding efficiencies, improving ways of working, and driving changes to better serve patients and the community.
Key Accountabilities:
Operational Performance:
* Review PCR data for completeness and accuracy of billing outcomes.
* Identify inconsistencies or deficiencies in PCR data and raise them for review.
* Provide customer service responses to internal and external billing queries.
* Analyze customer circumstances for accurate billing outcomes and raise queries as needed.
* Conduct User Acceptance Testing (UAT) to support system upgrades.
* Undertake general administrative duties to assist the team in meeting KPIs and managing task backlogs.
Quality and Patient Experience:
* Maintain accurate customer account records and knowledge of billing guidelines.
* Ensure billing processing tasks adhere to defined processes for compliance.
* Provide feedback and recommend improvements to enhance billing processes and systems.
Community/Stakeholder Engagement:
* Develop constructive working relationships within the team and with key stakeholders.
* Provide quality customer service to internal and external stakeholders.
Health Safety and Wellbeing:
* Promote health, wellbeing, and safety culture.
* Model ethical and positive behaviors consistent with values.
People Leadership:
* Assist with training new and existing team members.
* Contribute to a collaborative, high-performing team.
Key Selection Criteria:
* Experience in financial data entry, billing, or accounts receivable is desirable however not essential
* Proficiency in Microsoft Office, Excel, and Word.
* Certificate in Business/Finance or equivalent (desirable).
* Proficient data entry and billing assessment skills.
* High accuracy, attention to detail, and quality control.
* Must be triple vaxxed
If you're interested, please apply now and don't miss out on this great opportunity to join a friendly team!
Reference number: BBBH237268
Profession:Administration & Office SupportData Entry & Word Processing
Administration & Office SupportCustomer Service
Administration & Office SupportRecords Management & Document Control
Company: Hudson Australia
Date posted: 11th Apr, 2024