Austrack Campers is a rapidly growing company that specialises in the design, manufacture, and retail of high-quality off-road campers. We are looking for a Administration / Receptionist to join our team and provide exceptional customer service to our valued customers and support our Pakenham operations team.
This role is 4 hours per day Monday-Friday, start & finish time to be negotiated with the Branch Manager, this job would be perfect for someone looking to work during school hours.
As a Administration / Receptionist at Austrack Campers, your main responsibilities will include:
* Providing day to day to day support for both the Showroom and Production facility
* Updating the CRM
* Preparing Customer folders
* Providing customers with their Invoices as required
* Maintaining Sales records accurately
* Stock ordering as required from our supplies
* Answering incoming calls and directing enquiries
* Other associated administration duties as required
The ideal candidate for this role will possess excellent communication skills, be highly organised, and have a passion for delivering exceptional customer service. The candidate should be able to multitask and work efficiently in a fast-paced environment.
Requirements:
* Excellent verbal and written communication skill
* High level of resilience and ability to cope well under pressure
* Strong problem-solving skills and ability to think on your feet
* Ability to work efficiently in a fast-paced environment
* Proficient in Microsoft Office and CRMs (ZOHO is our CRM of preference)
* Basic understanding of reconciliations to ensure customer payments have been received
* Prior experience in a customer service administration role is essential
If you are passionate about providing exceptional customer service, have strong organisational skills, and are looking for an exciting new opportunity to join a rapidly growing company, please apply to be our Service Receptionist today!
Application Requirements:
* Resume
* Cover Letter
Please note that only applications via seek will be considered, no over the phone, via email or in branch emails will be accepted.