Join to apply for the Outbound Customer Service Specialist role at Sharp & Carter
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Join to apply for the Outbound Customer Service Specialist role at Sharp & Carter
Finance & Insurance Sector | Tech-Driven Environment | Inner East Location
Are you a confident communicator who thrives in a fast-paced, phone-based role? Do you enjoy delivering exceptional service while identifying new business opportunities? Our client, a leading player in the finance and insurance space, is seeking a motivated Outbound Customer Service Specialist to join their growing team.
About the Role: This is a high-volume, outbound customer contact role where you'll provide support to existing clients while helping to grow the business through quality referrals.
Key Responsibilities
* Make 100+ outbound calls daily using automated dialer tools
* Follow structured scripts and contact cycles
* Provide admin support on behalf of Broker teams:
o Requesting loan statements
o Updating customer details
o Supplying payout letters and documentation
* Educate customers on finance and insurance services
* Refer sales opportunities to Broker teams
* Guide customers through online car insurance processes
Who We're Looking For:
* Experience in high-volume outbound calling
* Comfortable using dialers, scripts, and structured workflows
* Strong multitasker – able to manage calls, emails, and CRM updates at once
* Tech-savvy and open to working with AI tools and automation
* Professional and friendly phone manner
* Proactive mindset with an eye for referral opportunities
What's in It for You?
* Competitive salary + bonus potential
* Full-time hours with stability and career growth
* A forward-thinking company embracing automation and AI
* Exposure to a wide range of finance and insurance products
* Ongoing training and onboarding support
* Inner Eastern Suburbs location – accessible and convenient
Ready to be part of a growing, future-focused team?
Apply now via the link or email for a confidential chat.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Staffing and Recruiting
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