Overview
Join Crowne Plaza, one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We\'ve thoughtfully designed our spaces to encourage, support and celebrate excellent connections. We\'re also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Located in the city centre, Crowne Plaza Hobart connects its visitors, business or leisure, to the heart of Tasmania. A warm welcome to Tasmania’s capital, our contemporary hotel offers well thought out spaces to connect and recharge with modern rooms designed to ensure our guests rest and relax while making the most of their stay. Crowne Plaza Hobart offers 241 guest rooms and has a range of spaces from ballrooms to the boardroom, a 24-hour business centre, and is only moments away from Salamanca Place and Constitution Dock. Our branded service style \"Dare to Connect\" is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest\'s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an workplace where that can happen.
What is the job?
Reporting to the Engineering Supervisor and Chief Engineer, and within the limits of established IHG policies and procedures, you’ll perform a variety of building and equipment maintenance tasks to ensure the Hotel operates efficiently, achieving maximum guest and colleague satisfaction.
Your day to day
- Attend PMM (Planned Maintenance Management) work in guest rooms and update in system. Repair any faults
- Establish and maintain proper parts inventory levels
- Maintain a clean/tidy workshop and plant rooms
- Painting as required
- Repair walls, doors and other surfaces for painting to appropriate standards
- Be responsible for hotel keys issued for use
- Communicate to leaders regarding any difficulties with service, guest comments and other relevant information; follow complaint handling procedures for prompt resolution of challenges
- Repair and maintain guest accessible areas as directed by Engineering leaders
- Carry a device to respond to any calls throughout the day
- Assist with other duties as requested by the Engineering Supervisor or Chief Engineer
- Follow safe work practices for manual handling. This is inherent in your role and the frequency of lifting is outlined: 20kg Seldom
- Demonstrate a sound awareness of WH&S; policies and procedures
- Champion the identification and correction of hazards using a range of risk management tools including, yet not limited to hazard reporting, workplace inspections, accident/incident/injury reporting
- Where PPE (Personal Protective Equipment) is required to control exposure to hazards in the workplace, wear and maintain the PPE as directed or as required in WH&S; procedures
- Strictly adhere to IHG policy concerning the Trade Practices Act, Human Rights, and Gifts & Bribery and comply with safe work practices by following IHG Health, Safety and Environment policies
What we need from you
- Demonstrated experience in general building maintenance, plumbing, engineering and/or construction
- Guest focused – 24-hour customer-based business
- Strong attention to detail, communication and organisational skills
- A high energy level and passion for achieving results, ability to work in a fast-paced environment and prioritise workload
- Manual dexterity with excellent balance to work on scaffolding, ladders etc
- Flexibility to work across 7 days a week with alternating start/finish times
- Test and Tag license (Desirable but not essential)
- Comprehensive knowledge of technology and information systems
- Be based in Hobart, or relocating soon
What you can expect from us
- Free staff meal on shift
- Full uniform provided, laundered in-house
- Paid birthday leave in addition to your annual leave
- Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills
- You have the opportunity to fast track your career with a growing global company
- Popular hotel perks and discounts on the retail platform
- Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage!
- Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
So, join us and you will become part of our ever-growing global family.
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📌 Maintenance Assistant
🏢 Crowne Plaza Hotels & Resorts
📍 Hobart