Expertech is URGENTLY recruiting for a Business Analyst | CRM to work on a long term client advisory engagement. In this role, you will work with the client on gathering requirements, service design, and creating the future state of the IT landscape. There may be requirements gathering/consulting around (future) CRM and CDP as well. This initial contract will be 6 months, thereafter an extension will be likely.
Responsibilities
* Responsible for gathering and producing requirements
* Writing epics, user stories, and features
* Creating a Service Design
* AS IS and TO BE process mapping
* Advisory on CRM and CDP future state
* Proven experience working in Agile and Scrum teams
* Engineer processes and planning for digital projects
* Working with both mobile and web platform applications
* Assisting development teams
* Assisting with process facilitation, engaging with internal, external and client stakeholders
* Assisting internal QA testers with UAT test plans
* Tracking project tasks and progress, including managing Jira sprints and boards, and ensuring accurate time tracking in Jira
* Producing clear documentation of projects and ensuring all relevant project documentation is stored in Confluence, including but not limited to:
* Project overview
* Meeting notes
* File lists with client assets and contract documentation
* Product requirements
* Risk register
* Diagrams and journey maps
* Developer documentation and deployment instructions
* Problem solving throughout the delivery process, flagging potential issues early
Qualifications & Experience
* 6+ years working as a Business Analyst across Martech and digital projects
* CRM and CDP experience would be an advantage
* Consulting sector experience
* Proven track record reviewing customer journeys, facilitating requirements, writing user stories, features, epics, business analysis planning and monitoring, eliciting requirements from stakeholders, analysing gaps, process facilitation, process mapping, identifying and assessing solutions
* Ability to understand and work around complex business processes
* Strong Agile team experience
* Excellent stakeholder engagement and management skills
* Excellent communication skills
* Website personalisation experience
* Experience working with Jira and Confluence
* Experience using agile methodologies and resource time tracking
* MS Office Suite (Word, Excel, PowerPoint)
* Formal Business Analysis qualifications (CBAP, CCBA, BABOK, etc.) would be highly desirable
* Consultancy background preferred
* Highly organised with great attention to detail
The ideal candidate
* Can work to deadlines
* Can identify risk
* Loves solving problems
* Flexible attitude toward evolving responsibilities and environments
* Is used to being the point person for clients
* Outstanding written and verbal communication skills
All applicants need to have eligible working rights to apply for this position and reside in Australia; however, this role can be WFH. Sydney location preferred. This role is very URGENT, has a one-stage interview process, and can start next week.
Please apply immediately by uploading your resume through the link or by contacting Koenraad Moltmaker at Expertech.
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