Technical Solutions Specialist
As a Technical Solutions Specialist, you will play a pivotal role in ensuring the seamless operation of our clients' computer-related products. The position involves installing, diagnosing, maintaining and servicing desktop/laptop computers, printers, and peripherals.
Key Responsibilities:
* Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations.
* Provide Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.
* Manage and provide physical support for End User Productivity and Service Desk Equipment, including client-supplied headsets, Smartphones and tablets.
* Work with Other Service Partners by providing physical support for Infrastructure at client locations hosting EUPSD Services.
* Provide advice and assistance to End Users as required in connection with End User Productivity and Service Desk Equipment and Services.
Requirements:
* NV1 Security Clearance is mandatory for this role.
* Excellent time management and motivation skills.
* Experience in delivering IT support services with specified KPIs.
* Strong verbal and written communication skills.
* Problem-solving abilities and an analytical mindset.