LGBTQA+ Domestic & Family Violence Support Practitioner
$100,776.00 (Pro-Rata) +Super + Salary Sacrifice
Safe Connections Toowoomba is a specialist service that provides psychological support, service navigation, case management and referrals to people that identify as LGBTQA+ and who are experiencing or have experienced domestic and family violence. It also offers information, advice, and support to the families, friends, and allies of LGBTQA+ individuals that promotes understanding and fosters inclusivity for those that identify.
Using a client-centred, case management approach, practitioners work collaboratively with clients to develop tailored support plans that build on individual strengths and resilience. The program acts as a central point in the client's journey, navigating the service system and facilitating information sharing.
In addition, the program delivers group education on LGBTQA+ issues to promote understanding and inclusivity.
This is an exciting opportunity to join a passionate and skilled multi-disciplinary team, working to support members of the LGBTQA+ community.Please note this is a Permanent Part Time opportunity at a 0.5 FTE with flexible days available.
KeyResponsibilities
* Initial Assessment: Conduct intake and assessment for LGBTQA+ individuals who are experiencing or have experienced domestic and family violence.
* Safety and Stabilisation: Where required, ensure client safety by providing immediate therapeutic support until they are stabilised or connected to urgent emergency or medical services.
* Ongoing Safety and Support related to DFV: Support and advocacy for clients to apply for Domestic Violence Orders, and organise safety upgrades to homes, as required.
* Practical Assistance: Offer necessary practical support to clients, such as emergency food or financial relief, utilising available resources.
* Case Management: Work closely with clients to understand their circumstances, set goals and create tailored support plans.
* Service Navigation: Support clients to identify, access, and engage with appropriate external services, facilitating seamless information sharing with relevant agencies.
* Referrals: Facilitate timely and appropriate referrals to additional programs or support services, ensuring a warm handover when possible.
* Information and Advice: Provide information, advice and guidance to family members, friends and allies of LGBTQA+ individuals, as required.
* Flexible Support Delivery: Provide initial and ongoing support through various modes, including face-to-face, phone, or online interactions.
* Documentation: Maintain high-quality case notes and records, including assessments of client outcomes.
* Develop Service Networks: Develop relationships with other service providers for collaborative and/or partnership programs that support the LGBTQA+ community.
* Community Engagement: Build and maintain external stakeholder networks to promote and increase service provision in the community.
* Education Program Development and Delivery: Design and deliver both general and targeted education programs that address LGBTQA+ topics to enhance community understanding and foster inclusivity. Topics may include gender identity, the use of pronouns, domestic and family violence dynamics specific to the LGBTQA+ community, and the promotion of healthy, safe relationships.
* Relevant human services qualifications and/or sector experience that covers domesticandfamilyviolencethat isdeemed acceptable by the Strategic Lead, Programs and Community.
* Identify as a member or ally of the LGBTQA+ community.
* Ability to advocate for the rights and wellbeing of the LGBTQA+ community, promoting peer-led support and empowerment.
* Provide high quality and timely safety and stabilisation responses, including risk assessment and the addressing of immediate safety and support needs of LGBTIQA+ survivors of DFV including facilitating access and referral to specialist services.
* Provide effective ongoing support, case management and service navigation to meet immediate and ongoing needs of LGBTQA+ clients who are or have experienced DFV.
* Provide education sessions to individuals and groups that enhances understanding and inclusivity of the LGBTQA+ community and identifies what constitutes healthy and safe relationships for those that identify.
* Ability to develop topic-based content and facilitate group sessions.
* Proven ability to build and maintain effective relationships with internal and external networks and stakeholders.
* Excellent communication skills, both verbal and written, with an emphasis on effective personal skills of negotiation and conflict resolution.
* High level understanding and application of client case noting and record keeping.
This role will actively dismantle barriers to service access by providing accessible interventions to members of the LGBTQA+ community who are or have experienced Domestic and Family Violence. Whilst not essential, personal lived experience within the LGBTQA+ community, demonstrating resilience and a commitment to mental health and wellbeing would be highly regarded.
Members of the LGBTQA+ community, those from culturally and linguistically diverse communities, Aboriginal and Torres Strait people, and people living with a disability are strongly encouraged to apply.
Apply without delay as applications will be assessed as received and the vacancy may be filled before the closing date
Applications must be received by no later than 5pm on 29 August 2025.
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