**Description:**
To provide courteous, professional,
efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction.
To be entirely flexible and be able to be rotated within the different sub
departments of the Rooms division, or any other departments as assigned and as
necessary.
To ensure that the guests are offered
the highest level of personalized service at all times and to report guest complaints or problems to
supervisors if no immediate solution can be found and assure follow up with guests.
Awareness of hotel
activities and a proper handover of the pending points for next shift’s follow up and action is crucial.
To be aware of all hotel services,
facilities, and promotions, and knowledgeable of upselling techniques.
To balance the cash report and
remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the
Assistant Manager – Front Office signs all rebates and paid out vouchers with a
clear explanation.
To check and update the allocation of rooms for all guests
and follow up on the special requirements requested by the guests.
To maintain
a regular contact with long stay and suite guests to ensure their stays are an
enjoyable one.
General responsibilities are to
maintain a high standard of grooming and hygiene at all times, to maintain a
good rapport and working relationship with colleagues and all other
departments.
Full support to Supervisors and team is essential, for any other
reasonable duties and responsibilities are assigned.
**Qualifications:**
Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships.
You will bring our purpose to life, by using your personal flair and style when interacting with our guests.
Ideally you have a relevant degree or diploma in Hospitality or Tourism management.
Minimum 2 years work experience in hotel operations.
Good customer service, communications and interpersonal skills are a must.
**Primary Location:** AU-VI-Melbourne
**Organization:** Hyatt Place Melbourne, Caribbean Park
**Job Level:** On-call/Casual
**Job:** Guest Services
**Req ID:** MEL003348
Hyatt is an equal employment opportunity and affirmative action employer.
We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Required Skill Profession
Other General