Call Alicia for a confidential chat on 0406 199 062 or apply below About the company A leading, locally owned service businesses on the Gold Coast. Specialising in maintenance plumbing, bathroom renovations, and premium customer service - supported by a professional, close-knit office team. The company pride themrselves on strong communication, efficiency, and a genuine team culture. The office team is the engine room of the business, and we're looking for a highly organised, detail-driven Office Administrator who fits the values of the company and wants to be part of a company that values people and performance. About the role You'll be the first point of contact for incoming calls and emails, ensuring every customer receives a great experience. You'll work closely with our Office Manager and other admin staff to keep everything running smoothly - from scheduling jobs and managing data to supporting our trades teams. Once you are established in the role, an eletment of sales will be added to the role, where approximately one day a week you wll be out on the road meeting with real estate agents, building, developing and maintaining relations to win and retain work. This role will have lots of variety. Key Responsibilities for the role * Answer incoming calls and emails professionally and efficiently. * Support Office Manager and admin team with day-to-day operations. * Perform accurate data entry, filing, and record management * Assist with job scheduling, supplier coordination and documentation * Maintain strong communication with customers and trades staff * Contribute to improving office processes and team workflow * Uphold a positive, professional image and represent our brand values Skills & experience To be successful, you'll bring: * A professional phone manner and customer-service focus. * Excellent attention to detail and accuracy in all tasks. * Strong organisational and time-management skills. * Confidence using Microsoft Office and internal business systems. * A proactive, team-oriented attitude. * Previous experience in administration or customer service (trade or construction background highly regarded). Candiates on Working Holidays Visas will not be considered for this role Benefits * Full-time permanent position (38 hours/week) * Supportive team culture - you'll never just be a number * Modern systems, structured processes and training provide. * Secure, long-term role with growth potential * Competitive salary: $65,000 - $70,000 superannuation, depending on experience Working Holiday Visa candiates will not be considered for this role About us Frontline Recruitment Group was established in 1995 and is made up of Industry specific verticals with specialist consultants working to help match great candidates with great career opportunities. Apply now by clicking the apply button below, or for a confidential discussion, reach out to Alicia McGregor at 0406 199 062 or via email at amcgregor@frontlineconstruction.com.au. Explore more opportunities and find your next role on our website: www.frontlinerecruitmentgroup.com/construction. Let's build something great together!