Senior Performance Leadership Role
This position has the opportunity to shape the future of a high-impact team across the Asia-Pacific Region.
The successful candidate will lead and develop a team of Site Performance Managers, providing executive-level reporting and performance updates to leadership.
This role involves managing business risk related to commercial activity at key mining sites and partnering with regional and commercial leaders to execute recovery strategies and performance improvement plans.
* Lead and develop a high-performing team of Site Performance Managers.
* Provide strategic guidance and support to team members.
* Manage business risk and ensure compliance with company policies and procedures.
* Develop and implement performance improvement plans to drive business growth.
Key Responsibilities:
* Assign and manage site performance managers to optimize resource utilization and meet client needs.
* Act as a technical and strategic advisor during sales cycles and service agreement negotiations.
* Gather and report customer support trends to engineering for continuous product improvement.
* Monitor and improve key site metrics such as equipment availability, uptime, and cost per ton.
* Lead root cause analysis and corrective action implementation for product and performance issues.
Requirements:
* Strong emotional intelligence and cultural awareness.
* Excellent communication and interpersonal skills.
* Ability to work independently and prioritize in a dynamic environment.
* Proven leadership in cross-functional or field-based roles.
Skill Set Overview
* CUSTOMER FOCUS: Anticipates and exceeds customer expectations.
* SERVICE EXCELLENCE: Delivers proactive, high-quality service.
* COLLABORATION: Promotes a culture of information sharing and teamwork.
* CONSULTING: Leads multiple consulting engagements.
* DECISION MAKING & CRITICAL THINKING: Analyzes complex data and synthesizes insights.
* EFFECTIVE COMMUNICATION: Communicates clearly across all levels of the organization.
* PROBLEM SOLVING: Leads cross-functional problem-solving efforts.
* RELATIONSHIP MANAGEMENT: Builds and maintains strategic partnerships.
* TECHNICAL EXCELLENCE: Provides expert-level technical guidance.