See yourself in our team The Everyday Business Banking (EBB) team supports the full spectrum of customers’ needs from the smallest businesses to the largest corporates. We have accountability for Deposit and Transaction Product, and Portfolio Management, Commercial Cards, Cash Channel Strategy, Payments Acceptance Solutions, Business Customer Onboarding, Customer lifecycle Management, and Business Customer Propositions. Our Customer Present team is seeking a 12-months secondment Product Manager to join their team. Customer Present aims to simplify in-person payment experiences for our customers. Do Work That Matters You will leverage your domain and industry knowledge, thought leadership, and strategic mindset to drive outcomes across the Payments Acceptance business. Responsibilities include but are not limited to: Monitor the product marketplace, trends and direct competitors making recommendations for product enhancements and/or new offerings. Identify, develop and refine customer propositions, through analysing customer breakpoints, Voice of Customer feedback and opportunities for improvement. Leverage customer centred design thinking and customer impact analysis into product process development and uplift. Assess and leverage key product performance insights including financial, business and customer experience, to influence key decisions and prioritise change. Manage complex product enquiries and complaints, creating internal communications and training where required. Stay abreast of the regulatory environment the product operates within, and execute regulatory changes where required. Manage operational risk incidents and issues relating to the product, uplifting and implementing controls where required. Manage product change initiatives to continuously improve the product offering and processes, enhancing customer outcomes and value. Build and maintain relationships with key technical stakeholders across frontline, technology, risk and operations. Manage the end-to-end life cycle of the product, including updating features, policies, terms and conditions, pricing, profit and loss statements, customer retention and remediation, and the overall process chain. We are looking for people who have Experience in Product Management with 3-7 years of relevant experience, ideally within the Payments domain. Experience in managing migration or transition programs is preferred. Excellent communication skills with experience managing multiple stakeholders Appropriate university qualification; degree or masters Strong commercial acumen with experience in product strategy, planning and execution. Strong technical knowledge to be able to support best practice solution design. Comfortable with navigating ambiguity and ability to work flexibly through change. Experience working in an agile environment and enjoy collaborating with others. Passion to build genuine lasting relationships with stakeholders, suppliers, and customers. Risk Mindset –All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 30/08/2025