At StarTrack, we're focused on our people, on teamwork and on helping you to succeed. We know a thing or two about delivery.
**About the role**
You will lead the A.M. shift of 35-40 team members, ensuring service and performance goals are met. Responsibilities include analysing performance, identifying improvement opportunities, and collaborating with peers to enhance operations.
**Key responsibilities**
* Manage internal and external stakeholder relationships with a focus on customer management and service requirements
* Develop and foster a capable support and team network for on-time processing and commitment to team objectives
* Lead change and innovation, implementing new cultural practices, systems, and processes to delight customers
**You'll also**
* Analyse daily activities to identify issues and develop improvement plans
* Provide information to key stakeholders for decision-making purposes
* Assist with target management, implementing control measures
**Requirements**
You possess a unique blend of qualities that set you apart, demonstrating a natural talent for leading teams with a kind and fair approach. As a results-driven and passionate leader, you are eager to foster growth, thriving on building trust and instilling self-confidence in your team through respectful feedback.
**Essential skills**
* Ability to assimilate and produce information when reporting, and effectively present key findings to internal and external stakeholders
* Sound analytical and problem-solving skills, alongside strong influencing and negotiating skills
* Great understanding of achieving results from a service perspective, with sound operational decision making
**Benefits**
Strong Career development, Genuinely influence our organisational culture, Ensure we deliver on our values of Trust, Inclusivity, Empowerment and Safety every day
**Together we can**
Deliver exceptional outcomes together as a team