Job Description
Are you passionate about the fashion industry and eager to kickstart your career? We're looking for enthusiastic individuals to join our team! If you are successful in being selected for this role, you will be offered a contract as a Full Time Sales Advisor and enrolled in a training program. This program is designed to prepare you for a Floor Manager role and offers you a unique opportunity to gain hands‐on experience from industry experts and develop essential leadership skills in a vibrant retail environment. Please note that progression to a Floor Manager role is based on role vacancy and your suitability at the end of the program. You will be based in the COS Armadale store. You should also be open to working across all four of our Melbourne stores, with a willingness to travel as needed based on business requirements.
What you will learn
* Comprehensive Training and Development Program
* Store Operations
* Business Acumen
* People Management and Leadership
Responsibilities
As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand. You will provide high‐level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you will play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor. Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter. Previous experience in customer service and familiarity with fabrics are nice to have but not mandatory.
Qualifications
* Customer‐focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations.
* Proactive; you use your initiative to provide customers with a memorable shopping experience.
* Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed.
* You listen to and show interest in others' ideas and opinions.
* You're honest and genuine in your approach.
* You are interested in fashion and trends.
* You are communicative, positive and open‐minded.
* You're willing to learn and adapt.
* You're collaborative, inclusive and supportive of others.
Additional Information
This is a Sales Advisor position with a 3‐month Floor Manager training period.
Company Description
H&M Group is a multi‐brand organization comprised of H&M and our Portfolio Brands, including COS, Weekday, & Other Stories, and ARKET. COS offers a wardrobe of ready‐to‐wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Benefits
We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all Group brands (including H&M, COS, Weekday, H&M HOME, ARKET, and & Other Stories)—available both in‐store and online.
Inclusion & Diversity
We are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers across the world. That's why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
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