Job Title:
Technical Support Lead
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Key Responsibilities:
* Deliver exceptional support services to international clients.
* Oversight of end-to-end escalation processes, encompassing technical and managerial aspects.
* Conduct thorough root cause analyses in collaboration with the research and development team.
* Design, implement and maintain tools to enhance support efficiency and quality.
* Collaboration with product teams to improve customer service offerings.
The ideal candidate will possess a strong background in network or endpoint security, excellent analytical and problem-solving skills, and experience with customer service tools and processes.
This is an exciting opportunity to contribute to driving innovation and productivity within a rapidly growing organization.