Overview
Beyond Bank is a 100% customer-owned mutual bank with a credit union heritage. We are one of Australia\'s largest mutual banks with more than 300,000 customers and 50+ branches across five states. We are a B Corp committed to delivering a outstanding digital experience and a friendly, inclusive environment. This role is part of the Digital Customer Experience team and supports the Digital Experience Manager to simplify digital experiences for thousands of Beyond Bank customers.
Location : Broadmeadows, Victoria, Australia (with hybrid work arrangements). Salary range: $100,000 - $110,000 per year. This is a full-time role; see below for more details.
Responsibilities
- Initiate digital solutions that improve user experience (UX), conversion rates, satisfaction, and back-office processes.
- Gather business requirements from stakeholders across the bank, design service blueprints, identify the most optimum solution for customers and define success metrics.
- Represent the voice of customers by conducting user research and implementing user-centred design principles.
- Define user stories, validate business requirements, and design mock-ups and wireframes.
- Collaborate with technical teams and third-party providers to assess technical feasibility and define the minimum viable product (MVP).
- Conduct various product testing by being in the shoes of a user.
Qualifications / About you
- You are passionate about digital and finding ways to improve user experience.
- You are familiar with UX principles, conversion optimisation tactics, user journeys and user research.
- You enjoy working with multiple stakeholders, and your curiosity leads you to identify the root cause of customer pain points.
- You are structured and can organise disparate and ambiguous information into summaries and action points.
- You have 2 years of experience either as a business analyst, or product analyst, or UX designer, or similar.
- You have experience in the banking or finance industry, with exposure to banking operations processes and financial products.
- You have used experience tools such as Figma, Miro, Adobe XD, HotJar, Optimizely or similar.
Why Beyond Bank / Benefits
- Additional 3 paid work-life balance days to boost annual leave
- Paid community volunteer days to support charities across Australia
- Access to employee discounts, health and wellbeing initiatives, and employee assistance
- A flexible, diverse working environment
- Career development opportunities, training and coaching
Additional information
See yourself in our team: You will be joining the Digital Customer Experience team, an energetic group delivering great customer experiences across Beyond Bank\'s digital channels.
See more about Beyond Bank and our recruitment process: We welcome applicants reflecting the diversity of the communities we operate in and are committed to accessible recruitment. If adjustments are required for accessibility during the recruitment process, contact
What does our recruitment process look like? It can include a phone screen, video interview, virtual or in-person interview, psychometric testing, and background checks. Some roles may require four weeks of mandatory training.
Apply now. Applications close 23/10/2025. Beyond Bank is a certified B Corp and may conduct pre-employment screening (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and References) at the expense of Beyond Bank Australia.
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Analyst
- Industry: Banking
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📌 Digital Analyst
🏢 Beyond Bank Australia
📍 Melbourne