Western Truck Group (WTG) Toowoomba is seeking a highly skilled and experienced Technical Service Advisor to join our team. The ideal candidate will play a crucial role in bridging the gap between our customers and the workshop, ensuring that technical details are communicated effectively. This role will ensure our customer are satisfied and are being provided immediate technical assistance and information. About the business WTG are authorised Volvo, UD & Mack truck dealers (along with Isuzu trucks in Mackay). WTG have branches located across regional Queensland, Northern Territory and New South Wales. We are also supported by a strong network of regional Customer Service Centres covering a broader area to support our valued customers. WTG is proud to partner with Volvo Group Australia (VGA) and share their vision: “We are passionate about continuously striving to drive prosperity and being the most desired transport and infrastructure solutions provider. We live in a rapidly changing world and Volvo Group Australia is committed to embracing change and technology to ensure we can offer sustainable and effective solutions, now and into the future.” As a local, Australian made certified manufacturer (Volvo and Mack), VGA and its network of dealers are committed to providing safe, innovative and environmentally friendly solutions to the Australian transport industry. WTG prides itself on being an equal opportunity employer of choice, family values ethos and our core values being: Accountability : We courageously take responsibility for our actions. We value clear agreements with all stakeholders. We don’t criticise down. Continuous Improvement : We have the courage to be innovative and we strive to be better every day. Integrity : We act with trust, transparency, dependability and respect. Fulfillment : We have a passionate, engaged workforce who deliver desired outcomes. We celebrate accomplishments and have fun! Safety : We prioritise safety in all our endeavours – both emotionally and professionally and through mind, body, community and environment. We work safely and take responsibility for others safety. Sustainability : We strive for quality to attain commercial success whist operating to protect the environment for future generations. At WTG we are committed to employing individuals who align with our Values. Key Responsibilities: You will be responsible for: Provide technical assistance to Service Advisors. Answer customer questions of a technical nature promptly and accurately. Interpret technician stories to deliver precise feedback on completed repairs. Provide detailed reports on defect lists and required quotes. Assist Service Advisors to accurately and completely generate work order Gather any additional information that will assist with the repair order Assist with workflow planning Ensure all work is authorised by customer Check job card is satisfactorily completed by workshop staff Assist Service Advisors with transfer of job card information into Dealer Management System Cost the job, ensuring that all charges are correct to the mutual benefit of the customer and the company Present job/Invoice to customer and daily invoiced of workshop repair orders Escort customer to their vehicle and advise on work that has been carried out Remain in continuous and direct contact with mechanics, supervisors and the customer Ensuring Database entry and accuracy Inbound and Outbound calls for the Service Department Following up on quotes daily Following up on previous work performed for customer feedback. Qualifications and Experience: Experienced truck technician looking to transition into an advisory role. Strong technical knowledge of heavy trucks and repair processes. Excellent communication skills and ability to interpret technical information. Customer-focused with a commitment to improving customer satisfaction. Ability to work full-time preferred, but part-time candidates will be considered. Current Australian Drivers Licence. Western Truck Group offer: Attractive remuneration A commitment to internal and external training Friendly and Collaborative Culture Investment in Your Growth Career Advancement Opportunities Inter-Dealership Work Flexibility Experience the difference at Western Truck Group. Whether you're a seasoned professional in the industry or looking to start a fulfilling career, we invite you to be part of our team and contribute to our success. Rest assured, all applications will be handled with the highest level of respect and confidentiality. We encourage you to apply and become an esteemed member of the Western Truck Group family. Join a business that genuinely values its people. Apply today! We would like to thank all applicants in advance; however, we wish to advise that only successful applicants will be contacted for an interview.