1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Job Order 267849
Job Title: ITSM Service Architect
Contract duration: initial 12 months – high chance of extension
Opportunity at one of Australia's leading Telco companies – The ITSM Service Architect leads the design and implementation of continual improvement of IT Service Management (ITSM) capabilities to optimise the efficiency and effectiveness of service delivery to customers in the Managed and Support Services ANZ Region.
You Will Be Responsible For
* Service Improvement Recommending improvement initiatives Providing maturity assessments and governance recommendations
* Service Management Expert and Coach Acting as a subject matter expert and ITSM Coach Providing training and guidance on good service management practices
* Service Custodian Custodian for our service management system Single Point of Contact for the global Service Now team
* Service Design Creating Service designs as per the ANZ Service Design and Transition Practice Framework
About You
Experience And Skills Essential
* Senior-level ITSM experience, including experience in developing and improving service management processes
* Experience with enterprise service, process, or functional capability development, including conducting maturity assessments, developing roadmaps, and establishing governance
* Strong analysis and problem-solving skills with a solid understanding of service architecture and managed solutions design
* Ability to effectively communicate and manage stakeholders to uncover pain points, areas for improvement, manage governance and provide effective training and guidance
* Good understanding of Service Now or other Service Management systems
* Ability to review and produce clear and concise service management documents
* Ability to effectively coach and train Service Management professionals
* Strong business analysis and stakeholder engagement skills
Desirable Qualifications:
* ITIL Service Management Certification
Please APPLY NOW for our immediate consideration.
Or you can call Clancy Morris-Dalton 0380 807 225
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Engineering and Information Technology
* Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at Peoplebank by 2x
Get notified about new Service Architect jobs in Burwood East, Victoria, Australia.
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 3 weeks ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 3 weeks ago
Melbourne, Victoria, Australia 4 days ago
Melbourne, Victoria, Australia 6 hours ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia A$130,000.00-A$140,000.00 1 week ago
Docklands, Victoria, Australia 1 week ago
Solution Architect - Supply Chain Technology
Mulgrave, Victoria, Australia 4 hours ago
Melbourne, Victoria, Australia 16 hours ago
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 8 hours ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 3 days ago
Melbourne, Victoria, Australia 1 week ago
Hawthorn, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 4 days ago
Melbourne, Victoria, Australia 1 week ago
Architect / Consultant (VMware Cloud Foundation – VCF)
Melbourne, Victoria, Australia 1 week ago
Senior Solutions Architect - Public Sector (Melbourne)
Melbourne, Victoria, Australia 1 week ago
Senior Technical Architect - Health Cloud
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 3 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr