UTS College provides a pathway for students into the University of Technology, Sydney (UTS), one of Australia's leading universities, and it is our vision to actualise potential and enhance lives through the power of learning, our actions and our people. Our purpose is to provide the best available opportunity for students to develop the knowledge, skills & attributes they need to attain their goals through market-leading courses, teaching excellence and an emphasis on the student experience. We currently have the opportunity for a Business Analyst to join the IT and Digital Services team on a 12-month contract fixed role, reporting to the Systems and Business Analysis Team Leader. This role will primarily work on a significant Student Management system implementation. About the Role This position is responsible for: Requirements Gathering and Analysis: Gather and document business requirements and develop user stories or requirements within agreed timeframes. Understand the business objectives to develop business cases Use business requirements or user stories to create technical specifications with technical specialists Business Process Analysis and Improvement: Contribute and maintains standard and guidelines for business process improvement and business analysis techniques for UTS College Use various business analysis tools and methodologies to map and understand business processes Contribute and maintain UTS College Business Analyst methodologies Stakeholder Collaboration: Liaise between business stakeholders, IT teams, and vendors to ensure alignment on project goals and deliverables. Facilitate meetings and workshops to gather input, validate requirements, and maintain engagement throughout the project lifecycle. Solution Design and Validation: Work with IT and development teams to design solutions that meet business needs, adhering to technical constraints and budget. Coordinate test strategies and perform testing and validation activities, including user acceptance testing (UAT), to ensure solutions meet specified requirements. Project Support and Management: Provide support throughout the project lifecycle, ensuring timely issue resolution and change management and requirements traceability. Work with both internal and external resources to deliver projects Remain abreast of new technologies Build effective relationships with all stakeholders using stakeholder management methodologies Create process maps with business stakeholders Prepare and maintain comprehensive documentation, including business requirements, system specifications, and user guides. About You To succeed in this role you will need: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience) 3-5 years of experience in application support or systems analysis. Experience with enterprise systems (ERP, CRM, etc.) and familiarity with SQL databases, scripting languages, and system integration tools. Strong knowledge of system/application troubleshooting and problem-solving techniques. Experience with ticketing systems (e.g., Jira, ServiceNow). Demonstrated understanding of, or certification in, ITIL 3 or ITIL 4 or other IT Service Management (ITSM) frameworks Strong capability with reporting and monitoring tools Ability to manage multiple tasks at any given point Good stakeholder management skills High capability to document business requirements and develop business process maps Knowledge of business analysis practices including user stories and Kanban boards Good proficiency with tools for modelling Problem-solving skills and experience with using structured problem-solving techniques e.g. Kepner-Tregoe. Knowledge of Organisation Change Management approaches such as ADKAR What UTS College has to Offer! A flexible work environment, including working from home and from our convenient inner-city campus within walking distance to Central Station. A diverse workplace with a passion for encouraging and supporting inclusiveness. Wellbeing programs including discounted gym memberships, free and confidential access to an Employee Assistance Program, wellbeing initiatives and resources. Continuous learning and professional development (including ongoing learning & development opportunities, free LinkedIn Learning access and the UTS Library) An easy-to-use Staff Recognition Program Additional paid leave over the December end of year holidays A collaborative culture built on our Ethics of Respect, Integrity, Courage, Imagination, Compassion and Honesty If this sounds like you, we’d like to hear from you! For more information about UTS College visit utscollege.edu.au Please note that we are unable to provide visa sponsorship, and candidates are required to have full working rights for this position.