Lead a dynamic team and drive branch performance in this challenging leadership role.
About the Job
* Manage Daily Operations: Oversee all aspects of branch management, ensuring efficient workflow and customer satisfaction.
* Team Leadership: Develop and support a small team of technicians and administrators, fostering a positive work environment and promoting professional growth.
* Scheduling and Logistics: Coordinate scheduling of onsite, workshop, and mine-site jobs, maintaining strong relationships with clients and stakeholders.
* Customer Relationships: Build and maintain strong connections with local automotive, mining, and contractor clients, prioritizing exceptional service and support.
* Stock Management: Monitor stock levels, glass inventory, and ordering requirements, ensuring seamless operations and minimizing disruptions.
* Safety and Compliance: Ensure adherence to safety protocols, site-access regulations, and mine-site mobilization requirements, upholding the highest standards of excellence.
* Financial Acumen: Oversee quoting, invoicing, and job documentation accuracy, collaborating with Head Office for reporting, procurement, and support needs.
* Strategic Thinking: Promote a proactive approach to problem-solving, identifying opportunities for improvement and driving innovation within the organization.
About You
* Leadership Qualities: Demonstrate exceptional people skills, able to motivate and inspire your team to achieve outstanding results.
* Communication Expertise: Possess excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
* Problem-Solving Abilities: Showcase adaptability and resilience, with a proven track record of successfully navigating complex situations.
* Customer Focus: Prioritize customer satisfaction, embodying a service-oriented mindset and delivering exceptional experiences.
* Technical Skills: Be proficient in scheduling and job management systems, with basic reporting abilities and a willingness to learn and grow.
* Industry Experience: Leverage experience in trades, automotive, mining services, or similar environments to drive success and continuous improvement.