Salary: Competitive pay for this role is available.
About the Job
This position involves working as a member of a team to provide excellent customer service and ensure a smooth operation of our hotel. We are looking for a highly skilled individual who can work independently, think critically, and make decisions in high-pressure situations.
Required Skills and Qualifications
* Customer service skills - This includes being able to communicate effectively with guests, handle complaints professionally, and maintain a positive attitude in all interactions.
* The ability to work independently - You will be responsible for handling tasks and projects on your own, so you should be self-motivated and organized.
* The ability to work well with others - Collaboration is key to our success, so we're looking for someone who can build strong relationships with colleagues and work towards common goals.
* Physical fitness and endurance - Our hotel environment requires standing for long periods, lifting heavy objects, and moving quickly in response to guest needs.
* Excellent verbal communication skills - Clear and effective communication is essential for success in this role.
* Active listening skills - You should be able to focus on what guests are saying, ask clarifying questions, and respond thoughtfully.
* The ability to accept criticism and work well under pressure - Feedback and constructive criticism are essential for growth and development, so you should be open to learning from mistakes and finding solutions in challenging situations.
Benefits
We offer a range of benefits to support the health, wellbeing, and career development of our staff, including opportunities for training and professional growth, and a supportive and inclusive work environment.
Working at Our Hotel
Mercure Oxford Hawkwell House is located in the quiet village of Iffley, close to the city centre. Our hotel features a breakfast area, bar, lounge, and restaurant, making it an ideal place to work if you enjoy food and hospitality.
We are committed to Diversity & Inclusion, aiming to attract, recruit, and promote diverse talent. If you share our values and are passionate about delivering exceptional customer service, we'd love to hear from you.