Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Responsibilities
* Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
* Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Use consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
* Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
* 12% superannuation.
* 10% variable remuneration (eligibility, calculation and payment determined by Variable Remuneration plan's rules; first 2 months guaranteed while you learn on board).
* Generous discounts: 30% off Telstra services and exclusive offers with over 240 partners.
* Leave options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and ability to purchase up to 4 weeks of additional leave.
* Flexibility: flexible working hours.
* Recognition and rewards: monthly performance rewards and recognition programs.
* Inclusive culture: diverse and inclusive team.
Qualifications
* Great communication skills; natural at connecting with people.
* Solution‐oriented approach; thinking on feet and tailoring solutions for each customer.
* Sales drive; motivated to achieve and exceed sales targets and KPIs.
* Passion for learning; eager to grow and develop skills.
* Resilience and positivity; can‐do attitude, even when busy.
* Customer‐facing experience: previous experience is a plus but not required.
We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
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