IntroductionWelcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.OverviewGallagher is a global leader in insurance broking, risk management, and consulting, with over 53,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and ethical organization expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia's Top Insurance Employers and Forbes' Best Employer for Women.In this role, you’ll provide sales support to internal and external customers while maintaining exceptional service for our clients and customers. You’ll also support day-to-day sales activities, communicating with team, clients, and suppliers.Key ResponsibilitiesProvide support to our clients and team by effectively managing all administrative tasks and completion of client renewals.Receive inbound and make outbound calls and emails in attending to queries from clients, insurers, and internal stakeholders.Provide timely excellent customer service to all external clients, internal and broking staff at all times.Ensure information provided is of a high standard including attention to detail.Reconcile invoices accurately, maintaining proper invoicing procedures.Uphold ethical and professional standards, reflecting Gallagher’s brand and values.Implement operational and process improvements for efficient client service delivery.Utilization of our preferred market placement strategies.Achievement of budgets and goals utilizing our performance development framework.Candidate RequirementsKey to this role are strong interpersonal and negotiation skills, and the commitment to deliver a positive experience for all clients. Ideally, you will possess:Minimum 1 year experience in a similar role in insurance, banking, and finance.Sales, retail, or hospitality experience also valued.Excellent organizational skills and ability to manage competing priorities.Demonstrated problem-solving skills.Adaptability and ability to work in high-volume & high-paced environment.Effective communication skills.Willingness to complete Tier 1 - Insurance Broking qualification (company supported).BenefitsGallagher offers great benefits and career development opportunities including tuition assistance, career development and training, wellbeing offerings, employee assistance program, additional weeks’ Lifestyle leave, Gallagher Rewards, Employee Stock Purchase Plan, paid Volunteering days, and salary-sacrificed superannuation options.We are committed to diversity, equity, and inclusion, welcoming all people regardless of ethnicity, faith, sexual orientation, gender identity, and lifestyle choices. We strive to provide a working environment that embraces and values diversity.Application ProcessApply now via our careers website, https://www.ajg.com/au/about-us/careers/, or contact our Talent Acquisition team at careers@ajg.com.au.Any employment offer is contingent upon satisfactory background checks.Compensation & BenefitsAlong with a competitive salary, we offer a wide range of benefits, which may include:4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave.Novated Leasing opportunities.Two paid volunteer days annually.Health Insurance Discounts.Employee Stock Purchase Program.Paid parental leave.Other benefits include flexible work arrangements, mental health support, employee recognition awards, peer support programs, annual flu vaccinations, and discounts at over 350 retailers.Our Commitment to DiversityGallagher embraces diversity and inclusion as core parts of our culture. We are committed to providing equal employment opportunities and reasonable accommodations for persons with disabilities, in accordance with applicable laws.
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