About Us
Making a meaningful difference with mission‐critical software that empowers communities to thrive. ReadyTech is more than just a one‐trick pony playing in one market with one product, or one customer. We re‐imagine, design, develop and deliver technology to solve our customer's diverse problems – supporting multiple businesses across a variety of markets to be ready for anything. We're an ASX‐listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long‐term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career‐building challenges, and that will offer you numerous growth opportunities that can't be found in any other company. It's an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.
The Key Responsibilities Of The Role
* Respond to customer queries (email and phone) with a focus on payroll and compliance‐related support
* Support customers with payroll processing, EOFY activities, and Payday Super (PDS) requirements
* Take ownership of assigned cases end‐to‐end, ensuring timely and accurate resolution
* Troubleshoot payroll‐related issues and identify root causes
* Provide clear, practical guidance to customers navigating payroll and compliance scenarios
* Escalate complex payroll or system issues appropriately
* Maintain accurate case notes and documentation in Salesforce
* Contribute to knowledge base content to support repeatable payroll scenarios
* Identify recurring payroll/compliance issues and provide feedback to internal teams
Key Requirements for the Role
* Strong problem‐solving skills, particularly in payroll and compliance scenarios
* Clear and confident communication, with the ability to explain complex payroll concepts simply
* High attention to detail and accuracy
* Strong organisation and time management
* Payroll systems and processes (essential)
* Understanding of payroll compliance requirements (AU/NZ highly desirable)
* HR3 / Ready Pay experience (highly regarded)
* Salesforce or similar systems
* Experience in payroll, payroll support, or payroll processing roles
* Experience in customer support or service environments
* Experience working with payroll or HRIS platforms (preferred)
* SaaS or technology environment experience (advantageous)
Why You Should Become a ReadyTecher
* A day off for your birthday
* Additional 4 days of leave each year
* ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
* Hybrid work, with in‐house baristas in Sydney
* Access to Sonder – a technology‐driven platform supported by safety, medical and mental health experts – available 24/7
* Company top‐up of Government parental leave
* Additional paid leave for miscarriage, endometriosis and menopause
* Volunteer leave
* Plenty of ReadyTech merchandise drops along the way
ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more – so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.
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