HUB24 leads the wealth industry as the best provider of integrated platform, technology, and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative, ambitious, and move fast.
About Us
HUB24 Limited is listed on the Australian Securities Exchange (ASX: HUB). We are growing and looking to add a full-time Client Services Officer to our Gold Coast or Sydney team. This role offers opportunities for career development within our award-winning contact centre.
Join a professional, fun, and vibrant culture focused on providing exceptional service to our clients.
Please note: After 2-3 months of training, this is a hybrid position requiring 2 days in-office per week. We operate on a rotating roster from 8am to 7pm, Monday to Friday.
Responsibilities
1. Handle inbound and outbound calls in the contact centre.
2. Manage client relationships, including producing welcome emails for new clients.
3. Assist with client inquiries aligned with our service offerings and liaise with key relationships.
4. Draft and produce client communications as required by advisors and managers.
5. Manage chat and email inquiries from advisers and clients.
6. Service adviser needs, including dealer group administration.
7. Apply effective problem-solving and time management skills in client service operations.
8. Perform other service-related tasks as assigned by your team leader.
Requirements
1. Experience with superannuation or managed funds, and knowledge of insurance or banking products (desirable).
2. Proven client service experience in a call centre environment.
3. Passion for customer support and resolving questions via phone.
4. Strong problem-solving skills and ability to engage multiple stakeholders.
5. Ability to learn new technology and systems quickly.
6. Excellent written and verbal communication skills, with a positive attitude.
Why Join HUB24?
We think creatively, led by experts who are bold enough to visualize the future differently and advocate for what matters to our clients. We are committed to empowering better financial futures for Australians.
Benefits & Culture
Learn more about our employee benefits and why our team loves working here. We are an inclusive employer that values bringing your whole self to work. If you don't feel you fit 100%, we still want to hear from you
The Recruitment Process
* Application acknowledgment email.
* Application review by our Talent team; unsuccessful applicants will be notified.
* Next-stage applicants will be contacted for further discussions.
* Share accessibility requirements if you have a disability.
* Accommodation requests for the recruitment process can be directed to
* Interviews may be virtual or face-to-face, with multiple rounds possible.
* Outcome communication and feedback provided.
* A police check will be conducted on successful candidates.
Recognition & Awards
We are endorsed by WORK180, recognized as an employer of choice for women, and listed among the BOSS Best Places to Work. We are also finalists for the Seek Star Awards 2024 for Best Employer Brand Initiative.
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