Client relations & administration officer - part time

Psychology South & Wellbeing Services is a busy and established private psychology practice and is now part of the Clarity Health Care Group. We provide private psychological therapy, counselling, assessment and other allied health support for Hobart, Kingston and the Channel communities. Psychology South & Wellbeing Services has grown over the years and will soon be expanding into a larger clinic in Kingston, and we now require additional Client Relations and administration Officer to support our wonderful team. We are seeking an experienced part-time administration member for at least 2 days a week plus a rotating Saturday shift, however more days will become available in the near future. You will be responsible for front desk duties whilst providing outstanding attention to detail with a caring and friendly nature. To enjoy this role, you must love helping people, being busy, learning new software and processes, being organised and methodical, having fantastic time management skills, and not being easily overwhelmed when multitasking. This position requires excellent interpersonal and communication skills as well as written and word processing skills (e.g., Excel, Word, email). Key skills we are looking for include: Passion to help and support clients and clinicians Ability to work alone and in a team Excellent time management skills and working with deadlines Ability to be efficient and thrive in a fast-paced environment Ability to multitask and able to adapt to new systems and programs Strong attention to detail Great phone and interpersonal skills Energy, warmth and enthusiasm! This long-term role includes general reception and administrative tasks (would suit an all-rounder), including but not limited to: - Managing a busy reception and welcoming and greeting patients - Enjoying being busy with the ability to remain calm & composed - Liaising with referral sources regarding bookings and general client enquiries, both via phone and email correspondence - Managing multiple clinicians' diaries (team of 25); scheduling appointments, and related data entry into practice software. - Processing payments, Medicare rebates and billing clients - Ensuring that the front office runs smoothly and is well-maintained The role would suit someone with previous administration experience (1-2 years) and/or experience in the healthcare industry. Experience in MS Office applications, 3CX, and Halaxy desirable. Must be flexible to cover shifts for sick and annual leave. There is scope for career development and advancement within Psychology South and the wider Clarity Health Care Group. If you are interested in this position within a friendly, positive, and supportive team, please submit your resume and cover letter outlining why you would be suited to the role. Applications without a cover letter will not be considered.