**Position Summary**
**Member Service Assistant** - Actively greets members, verifies membership card, maintain entry/exit count records. Provides high level of member service and performs warehouse safety and security checks. Checks member receipts at exit and thanks member.
**Front End Assistant** - Packing member orders into boxes, and transferring member orders to a separate cart or flatbed after they have been scanned or keyed. Runs for items as needed. Proper safety procedures and standards. Maintains courteous member service at all times while monitoring a smooth flow of members through the registers.
**Membership Clerk** - Welcomes members and new members, answers questions, resolves problems, and explains various membership and warehouse programs. Processes membership sign-ups and renewals. Processes membership and merchandise returns by members for cash or credit. Writes or keys information for disposition tags on nonsalable merchandise and price adjustments, researches items past price and warranty information, gets verification, and approvals when necessary and rings up returns on cash register. Documents customer adjustments performed. Follows proper safety and security procedures and standards. Provides prompt and courteous member service to all members.
**Front End Cashier** - Processes member orders, collects payment while providing a high level of member service. Performs clean up, department set-up and closing tasks as necessary. Maintains courteous member service at all times.
**Job Duties/Essential Functions**
**Member Service Assistant**:
- Conducts hourly building safety and security checks including walking the building and perimeter
- Corrects safety and security problems encountered, such as spills, trip hazards and blocked exits
- Fills out reports and shows results to the duty manager
- Attends warehouse safety meetings
- Welcomes members entering the warehouse - approaches, smiles, makes eye contact and greets
- Verifies membership card, offers cart (removing rubbish if necessary) to all members
- Keeps entrance/exit area clean.
- Clicks a handheld counter to members entering and exiting the warehouse
- Reports half-hourly counts to Front End Supervisor and records counts on weekly reports
- Monitors building access and reports arrival of armoured transport vehicle to duty manager
- Discretely observes armoured deposit pickup, jewellery and register drawer set up and pick-up while holding panic button
- Checks backpacks, lunch pails, briefcases, strollers, etc. at exit
- Greets exiting member
- Checks accuracy and validity of member's receipts and compares to merchandise
- Arranges speedy assistance for any member correction or concern
- Defaces receipt with hole puncher
- Provides and arranges prompt and courteous member service
- Directs members to product and service locations
- Enlists assistance for loading, shopping, etc.
- Dries off wet carts
- Watches after hour exit door discretely from private vehicle and reports door area status by 2-way radio before doors can be opened for employees
- Drives building perimeter for security checks
- Watches closing managers leave
- Reports suspicious activity to duty manger and calls policy if necessary
**Front End Assistant**:
- Greets members, helps members load merchandise on the conveyor belt, asks member packing preferences, answers questions, relays information on special promotions, and thanks members
- Transfers items not on the belt to a separate cart or flatbed as cashier scans items, placing barcodes up for the cashier when possible
- Assists with getting supervisor verification for high-ticket, Bottom of Basket, or non-transfer items
- Packs member orders into boxes and loads them on a separate cart or flatbed
- Checks packaging for tampering and reports it
- Assists members with loading orders into car when appropriate
- Retrieves items such as boxes, register supplies, and merchandise requested by members to keep lines moving smoothly
- Maintains the cleanliness of the register and general Front End area, reports and cleans spills and trip hazards immediately
- When needed, retrieves carts and flatbeds from the parking area using a rope with clasping hook, pushing no more than 10 carts at once
- Keep front of building clean
- Follows proper Front End and general safety procedures and standards
- Assist in other departments of the warehouse as necessary
- Provides prompt and courteous customer service to members, employees and suppliers
**Membership Clerk**:
- Welcomes and communicates with members and potential members, in person, by phone, or by mail
- Answers questions, resolves problems, and explains membership and warehouse
- Reviews membership and warehouse programs to keep knowledge up to date
- Processes current membership and membership maintenance according to proper departmental procedures for paperwork and the performance of duties
- Keys membership information into computer, keeps logs and paperwork,