Sydney Ultrasound for Women are leading the future of reproductive health Sydney Ultrasound for Women (SUFW) is a renowned diagnostic ultrasound medical practice, devoted to meeting the needs of women at various stages of their lives. Our doctors are specialist Obstetricians and Gynaecologists (O&G) who have further specialised in ultrasound, high-risk obstetrics and reproductive genetics. SUFW is part of the Monash IVF Group. Monash IVF Group is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. You’ll be joining a team of multidisciplinary specialists who collaborate to improve the experience and outcomes for patients with care and compassion. Why work with us? At SUFW, we are more than just a workplace - we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities provide an inspiring environment where cutting edge technology meets compassionate care. We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. Valuing each and every one of our employees Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits: Your professional growth truly matters to us —we’re dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your professional goals. We deeply care about our employees’ physical and mental well-being, as well as work-life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership! As part of our commitment to you, we offer 12 weeks paid parental leave and exclusive discounts on MIVFG fertility and ultrasound services, providing you with the support you need during life's important moments. As a Nationally Accredited RTO, M Group Reproductive Healthcare Institute, you will be empowered with the skills and nationally recognized qualifications to unlock new opportunities and reach your full potential. A role with unique responsibilities The Clinic Coordinator position is a hands-on reception role, with responsibility for the day-to-day operations of your clinic whilst supporting a multi- discplinary team of receptionists, sonologists, sonographers, phlebotomists and genetic counsellors. You will lead by example to ensure a high level of care and service is dedicated to all patients. The Clinic Coordinators will also work closely with the Patient Services Manager to enhance the patient experience across all SUFW sites. Under the guidance of the Patient Services Manager, your responsibilities include: Coordinating the activities of both the clinical and administrative support staff, focusing on patient care Resolving day-to-day operational issues and problems, making timely decisions by referencing the SUFW workflow policy as required Ensuring caring, effective and efficient delivery of services Liaising with clinical staff to meet operational efficiency and effectiveness targets Leading and supervising the receptionist/s at the clinic Ensuring the readiness of the facility including stock control Optimising efficient resource use by following booking protocols and monitoring clinic appointments to maximise the appointment schedule Achieving Net Promoter Score (NPS) expectations by continually improving service delivery and taking action based on feedback and management directives to drive a culture of continuous improvement Communicating business objectives to clinical and administrative staff Supporting a high standard and quality of service through collaboration, accountability, and continuous enhancement initiatives Are you the ideal candidate for us? The ideal candidate will see their role as vital to the success of the organization. Understanding there are ups and down in reproductive health, our receptionist will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication. Ideally you will bring the following: A strong customer service orientation Demonstrable track record of leading others with the ability to build rapport across diverse groups Well-developed interpersonal and communication skills The ability to multitask and prioritise Excellent organisational skills with a high attention to detail Demonstrable medical / specialist reception experience A thorough understanding of MBS item numbers and billing Proficient computer skills including Microsoft Office Suite and medical software A willingness to fit in and embrace the Monash IVF Group Principles If you’re ready to join the brave leaders of reproductive care, please follow the link below. Closing Date: Friday 5 September (if not filled prior) Bella Pileggi HR Coordinator recreuitment@monashivfgroup.com All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.