** This role is at Plenti (not for Hatch)**
Hatch is supporting Plenti to find a great Customer Support Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Plenti.
**About the role at Plenti**
We have a unique opportunity to join our Legal Finance team as a Customer Support Specialist. We're looking for a customer focused, proactive and motivated team member who has an interest in combining law and finance. You will be speaking to borrowers and law partners daily about sensitive details of their relationships and finances, so the ability to build rapport quickly is a must. You'll also deal with lawyers and practice managers, so clear and precise communication is a key attribute we'll be looking for.
**Seniority**
**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
**Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Complaints Resolution - Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Resilience - Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Plenti.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
**Salary**: $60,000.00 - $120,000.00 per year
Work Location: One location