Accor, Port Douglas, Queensland, Australia
Duty Manager
Pullman Port Douglas Sea Temple Resort & Spa is located in the picturesque town of Port Douglas, just an hour's drive north of Cairns. The resort offers studios, two- and three-bedroom apartments, and a three-bedroom beachfront private villa. Guests enjoy all-day dining at ALUCO Restaurant & Bar, a relaxing Pool Bar, and Villa Spa treatments. With two meeting rooms for up to 200 guests and three wedding venues, the resort caters to both leisure and corporate travellers. Explore the region's natural wonders from the Great Barrier Reef to the Daintree Rainforest.
Purpose
As Duty Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.
Primary Responsibilities
* Take the helm and guide the hotel's day-to-day operations with expertise.
* Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere.
* Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise.
* Contribute to roster planning and preparation.
* Embrace authenticity and let your unique self shine in every shift.
Skills And Experience
* Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor.
* Proficiency in using reservation and property management systems is a plus.
* Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills.
* Masterful in the art of both the written and spoken communication.
* Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays.
Accor Benefits
* ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide.
* Family & Friends Discounts – Available on a range of accommodation, services and events.
* Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays.
* Learn Your Way – Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy.
* Build Your Network – With more than 300,000 Accor professionals globally sharing the same guest passion.
* Worldwide Opportunities – We are a world leading hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industry
Hospitality
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