We are Röhlig. Since 1852.
For more than 170 years, Röhlig has mastered the growing complexity of global freight forwarding. By combining the professional competence of a large enterprise with a family-owned company's virtues and values, we have successfully asserted ourselves on the logistics market. Based on our global network, we create tailor-made solutions to improve our clients' logistics processes.
Due to exciting growth our Sydney branch is looking for an experienced Import Sea Freight Operator to join our team based in Moorebank.
Responsibilities
* Timely processing of jobs – initial registration check of jobs, lodgement of Sea Cargo Reporting, completion of invoicing-related tasks, and receipt of Delivery Orders
* Check for complete and accurate registration of Consols, Shipments and Jobs
* Send Import Pre-alerts to consignees and external brokers if applicable
* Report Import Cargo arrival to Customs as required by local legislative requirements
* Liaise with Carrier upon arrival; collect relevant shipping documents and scanning them into CW1
* Liaise with suppliers (agents, carriers, overseas agents) regarding any delays or issues and update relevant parties
* Ensure customer and agent invoicing and financial cost processing (local, overseas, commissions) are completed within required time frames
* Where required arrange movement of cargo back to warehouse for deconsolidation
* Handle Claims and Cargo discrepancies per prescribed procedures
* Ensure Cargo consigned to Bank or cargo subject to Original Bill of lading is released only when the required documentation is obtained and is in our possession
* Solve problems as quickly and efficiently as possible, while reporting discrepancies and customer complaints with a view to preventing recurrence
* Contribute to building and maintaining strong internal relationships within team and across other departments
Requirements
* Import sea freight operations experience within freight forwarding
* CW1 experience
* Good communication and interpersonal skills, with the ability to communicate effectively both verbally and in writing
* Customer service driven attitude with the ability to find efficient solutions for the customer
* Excellent attention to detail, interpersonal, organisational, planning and time management skills
* A can do attitude with passion, dedication and commitment to providing customer service excellence
What you can expect
* Flexible working from home arrangements
* Strong opportunities for career path progression for ambitious individuals
* Discretionary bonus scheme and paid birthday leave
In Australia, our team of experts provides its services from 6 locations. Working at Röhlig means to live internationally, every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success.
We look forward to meeting you