A well-established and highly respected custom home builder in Sydney's North West is seeking a Customer Service & Pre-Construction Coordinator to join their growing team. With over 15 years of success delivering high-quality custom homes, this business is known for its strong culture, exceptional build quality and loyal client base.
This is a pivotal role supporting clients from contract signing through to construction commencement, ensuring a seamless and professional customer experience.
About the Role
You will be the key point of contact for clients during the pre-construction and customer service phase, managing documentation, contracts and enquiries while working closely with drafting, estimating, construction and sales teams.
Key Responsibilities
* Manage the customer journey from Contract Signed to Construction Start, ensuring all documentation and approvals are completed accurately and on time
* Handle customer service enquiries, variations and contract queries with a professional and solutions-focused approach
* Review and manage contracts, construction plans and drawings, ensuring accuracy and compliance before construction
* Liaise with clients, consultants and internal teams to coordinate pre-construction milestones
* Provide clear communication and guidance to clients throughout the pre-construction process
About You
* Proven experience in Customer Service and/or Pre-Construction within a residential home builder
* Strong construction knowledge with the ability to read and interpret plans and drawings
* Confident managing contracts, documentation and client enquiries
* Highly organised with excellent attention to detail
* Professional, calm and client-focused communicator
Why Apply?
* Join a well-known custom home builder with an outstanding reputation
* Long-term career opportunity with a stable business operating for over 15 years
* Work on bespoke, high-end custom homes rather than volume projects
* Supportive team environment with genuine career development
If you're passionate about customer service and love the pre-construction side of residential building, this is a fantastic opportunity to join a premium builder in Sydney's North West.
Press "APPLY" or please reach out to Jarrod Sellers on for confidential chat