Insurance Dispute Resolution Specialist
In this dynamic and fulfilling role, you will manage disputes lodged with External Dispute Resolution Schemes by thoroughly investigating cases and working closely with both internal and external stakeholders.
* Oversee EDR cases across Australia and New Zealand, independently reviewing responses, preparing well-crafted written submissions, and actively participating in conciliations.
* BUILD STRONG RELATIONSHIPS with both internal and external stakeholders, including EDR Schemes.
* LEAD MEETINGS with senior stakeholders to identify risks and ensure complaint insights drive ongoing business improvement.
Required Skills and Qualifications
* Solid experience in Life Insurance - preferably within disputes, although claims management and legal backgrounds are welcome.
* Advanced understanding of the Insurance Contracts Act (ICA), relevant regulations, and legislation, ensuring compliance and customer fairness.
* Strong customer service and complaint resolution abilities, focused on restoring and strengthening customer relationships.
* Skilled in conciliation and mediation.
* Experience preparing clear and effective written submissions to support fair outcomes.
* Proven relationship builder, able to collaborate with internal and external stakeholders.
Benefits
You'll enjoy a comprehensive benefits package, including:
* 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer's leave to empower your wellbeing.
* A hybrid working arrangement - 3 days in the office and 2 days working from home per week for full-time employees.
* Access to Family Care (parental leave) and other great benefits through our Shine portal.
* Award-winning training programs to help you grow and thrive in your career.
About Us
We're a global organisation committed to making a tangible difference and taking continuous steps towards a sustainable future. Our values-driven approach means we value your individuality and support your development every step of the way.