About Us
At internetwork-expert, we specialize in digital marketing solutions that drive success for our clients. With a team of certified experts, we deliver data-driven strategies that transform online presences.
We thrive on collaboration and a growth mindset, focusing on actionable results that drive success. We take pride in our ability to deliver exceptional outcomes, consistently reinforcing our reputation as a leading agency for digital marketing solutions.
We are looking for an experienced Senior Account Manager to join our account management team.
The Role:
As a Senior Account Manager, you will be responsible for:
* Lead communication for clients and provide customer service within your assigned portfolio
* Develop and grow relationships with all client stakeholders
* Maintain client satisfaction via service levels and anticipate customer needs
* On-board new clients, and present company documentation for client onboarding and reporting
* Manage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholders
* Identify and pursue profitable growth opportunities in existing client portfolios
* Work with SEO & PPC teams to ensure cutting-edge SEO strategies & complimenting campaigns across other search, PPC & social channels
* Work with our production and creative teams to ensure we provide an unbeatable experience and fantastic results to our clients
* Responsible for ongoing training education to stay up to date with changes and developments in the industry
* Champion company Values, Purpose and Vision internally and externally
Requirements:
* Experience in Account Management, Client Services/Client Management in the digital marketing space
* Agency experience preferred
* Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds
* Relationship builder who can quickly build rapport with all types of people
* Ability to understand and overcome challenges with your clients
* Solutions and outcomes focused
* Excited about working in an always changing and evolving industry
* Can effectively manage multiple projects and work with various teams in a fast paced environment
* Attention to detail
* Have a positive and can-do attitude
About Our Culture:
At internetwork-expert, we blend the benefits of being a leading agency in Australia with a close-knit, family-like atmosphere. Despite our rapid growth and extensive reach, we prioritise maintaining a culture where everyone feels valued and connected.
* Positive Atmosphere: We believe that a smile goes a long way. Our vibrant office is filled with energy and positivity, making it a place where people love to come to work. Regular team events and social gatherings enhance our sense of community and camaraderie.
* Supportive Environment: Our team is characterised by a spirit of collaboration; everyone is always willing to lend a hand or share insights. This supportive dynamic fosters creativity and innovation, allowing ideas to flourish.
* Growth Mindset: While we're proud of our accomplishments, we're also committed to continuous learning. Our culture encourages personal and professional development, allowing team members to thrive and advance in their careers