Customer Service & Business Administration Officer
Providing administrative support to the Contact Centre and Property Services teams, ensuring seamless processes and workflows between teams to enable consistent, timely and high‐quality services for residents, contractors and stakeholders.
Key Responsibilities
* Record and maintain accurate data and documentation within Technology One and ServiceNow platforms, capturing contractor work and ensuring compliance with legislative and WHS obligations.
* Review, monitor and respond to incoming communications from the Evolve email account and to correspondence from tenants and contractors in a professional, accurate and timely manner.
* Provide varied administrative support related to responsive and planned maintenance programs.
* Monitor operational dashboards to ensure case and work orders are actioned appropriately, maintaining KPI performance.
* Support the team in raising repair and maintenance work orders, coordinating contractors and assisting Technical Officers to ensure completion according to the scope of works.
* Provide operational reporting and escalation to Team Leaders and Managers, flagging any anomalies or non‐compliances.
* Guide and support contractors in using the Contractor portal.
* Assist with projects and general duties as required to support Property Services and Contact Centre initiatives.
* Provide occasional back‐up support to Contact Centre in responding to calls from external stakeholders, including residents and contractors.
Qualifications & Experience
* Minimum 2 years' experience in an administration and/or customer service role.
* Experience in customer service delivery related to property maintenance, facilities management or property management is desirable.
* High accuracy in data entry with strong attention to detail.
* Proven ability to identify issues, interpret information and contribute to process improvements.
* Strong organisational and administrative skills, able to manage competing priorities and meet deadlines in a dynamic environment.
* Strong digital literacy, including advanced proficiency in Excel and experience with CRM platforms such as ServiceNow, TechOne or CiAnywhere.
* Ability to collaborate within a team and liaise effectively with other departments to support broader business needs.
* Strong communication skills and a positive, enthusiastic attitude.
* Commitment to delivering an excellent customer service experience.
* Show initiative and a forward‐thinking approach to problem‐solving.
* Willingness to obtain a National Criminal Record Check and an NDIS check.
Skills & Competencies
* Adaptable, flexible and responsive to changing business needs.
* Strong initiative and a proactive mindset.
* Demonstrated curiosity and drive to improve processes.
* Energetic and motivated by building relationships.
* Exceptional attention to detail.
* Relentless accountability.
* Affiliation with a fun, supportive and purpose‐driven culture.
Benefits
* Competitive salary with potential salary packaging benefits.
* Guaranteed flexibility with a 35‐hour week.
* Ongoing career development and opportunities for progression.
* Part of a purpose‐driven culture that values community impact.
EEO Statement
Evolve Housing encourages Aboriginal and Torres Strait Islander applicants to apply. Evolve Housing welcomes applicants from culturally and linguistically diverse backgrounds.
Application Process
To apply, submit your resume and a covering letter addressing all selection criteria.
Privacy Statement
Evolve Housing is committed to respecting and protecting the privacy and rights of individuals in relation to their personal information. Our Privacy Policy outlines how we collect, use, store and disclose information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Please refer to our Privacy Policy on the Evolve Housing website for more detail or request a copy from any Evolve Housing employee.
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