Communications consultant (melbourne)

Location: Yarra Falls, Melbourne

This is a hybrid position-based in our Yarra Falls location. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our flexible work culture at computershare.coM/Flex.

We give you a world of potential

Computershare has a brand-new prospect for a Communications Consultant to support a small but busy customer communications advisory. You can think of our advisory like a small communications agency within a broader department, and due to increased demand, more support is required.

Computershare Communications Services (CCS) is a Division of Computershare Limited. As a global leader in communication services, we work with over 500 clients around the world to distribute more than a billion pieces of customer communication a year. We are a strategic business partner that brings lessons learned and expertise from around the globe to solve our clients' challenges.

Our clients include other divisions of Computershare as well as external clients including leading Banks, Insurers, Utilities, and Government - who utilise a mix of our technology solutions and consulting services.

A role you will love

The Communications Consultant is a key member of the Communications Consulting Team. The Consultant will act as an advisor both to CCS and to CCS' clients, sharing insight and expertise on best practices in customer communications.

On a day-to-day basis, and under the guidance of the team leader, the role will largely support client facing work, such as project planning/support, writing and editing customer comms, and collaborating with other professionals such as graphic designers.

The role will also work closely with Account Directors, Solutions Consultants and Relationship Managers to support pre-sale and retention activities for new and existing clients. This can include supporting the development of consulting-related sales materials and thought leadership.

Your key accountabilities

• Reviewing, writing and editing different types of customer facing communications, i.e. on-boarding, renewals, statements, billing and collections etc
• Communications journey mapping and analysis
• Preparing design briefs and working with graphic designers
• Drafting thought leadership work such as writing white papers and case studies
• Supporting the preparation of pitch presentations and pre-sales collateral
• Adhoc administration

What will you bring to the role?

• Strong Qualifications in Communications, marketing, or similar, minimum bachelor's degree
• Experience delivering communications strategies for external facing projects/audiences
• Highly proficient in use of Microsoft office suite, particularly PowerPoint
• Excellent time management skills and the ability to manage multiple tasks/deadlines concurrently.
• Good stakeholder management skills
• Good commercial acumen
• Knowledge/understanding about customer experience and/or behaviour change (experience not essential)

Other experience you might have

• Experience using Adobe Creative Cloud, particularly InDesign
• Experience working on customer communications, customer journey mapping, or customer experience
• Agency/consulting experience OR, in-house experience from mid-large organisations in Financial Services, Insurance, Government or Utilities

Rewards designed for you

Flexible work

to help you find the best balance between work and lifestyle.

Health and wellbeing

rewards that can be tailored to support you and your family.

Invest in our business

by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards

ranging from recognition awards and team get togethers to helping you invest in your future.

LI-Hybrid