Job Title:
System Administrator - Application Support
Location:
Canberra, Australian Capital Territory, Australia
Role Type:
Permanent Full Time
QinetiQ is a global technology and engineering company that exists to protect lives and secure the future. With more than 8,000 employees worldwide - including 800+ here in Australia - we deliver mission-critical services and systems to Defence, national security, and essential industry.
Following a strategic redesign, we've sharpened our focus and are investing in the future - starting with the people who will help shape it.
If you're driven by purpose, passionate about solving complex problems, and ready to make a real impact - there's never been a better time to join us.
With a presence in the United Kingdom, United States, Australia, Canada and Germany, we bring global expertise to local challenges, helping build Australia's sovereign industrial capability for the future.
We are excited to invite applications from experienced System Administration – Application Support specialists to provide technical administration, level 1-2 Innovator application support and operational assurance for Defence engineering and configuration management systems. This role can be based out of Canberra, Melbourne or Brisbane.
Reporting to the Program Director GWEO Services, you will deliver level 1-2 technical support to configuration and engineering application, including triage, diagnosis and resolution.
The Systems Administrator- Application Support will also be accountable for:
Administering accounts, permissions, and configuration parameters consistent with PSPF, ISM, and export-control requirements.
Conducting system monitoring, patching, and preventative maintenance to sustain reliability and compliance.
Maintaining configuration documentation, operational run-books, and audit evidence.
Service Request Fulfilment & Incident Management
Managing and fulfilling service requests under ITIL Request Fulfilment processes (access provisioning, environment setup, data updates).
Perform trend and root-cause analysis, raising problem records or workflow improvements where required.
Apply configuration control, baselining, and release processes to maintain traceability and integrity.
ITIL Service Management & Governance
Develop end-user guides, training modules, and standard operating procedures.
Act as Subject Matter Expert (SME) for supported applications, workflows, and compliance obligations.
As a suitably experienced and well- rounded Systems Administration professional, the Systems Administrator – Application Support will have:
Proven experience providing Level 1–2 support for enterprise or engineering systems in a secure Defence ICT environment.
Sound understanding of ITIL principles and ITSM toolsets.
Experience with configuration-management or engineering-data systems and workflow design.
Working knowledge of ICT Change Management and participation in CAB.
Experience with data migration / ETL processes and quality assurance.
Awareness of and compliance with ITAR and Export Control Regulations, including handling of controlled technical data and user-access restrictions
Strong interpersonal and stakeholder-management skills across Defence and vendor organisations.
Experience developing and delivering user training and documentation.
Due to the nature of the role, applicants must hold an NV1 Australian Government Security Clearance
Whilst applications must be made online, confidential enquiries are welcome and may be directed to Roz Byrne, People Partner via email;
Applications will close on Friday 19th December 2025
Looking for an Employer with Benefits?
At QinetiQ, our competitive remuneration and benefits package supports your evolving needs throughout your career. You'll share in the company's success and be rewarded for your own. We'll invest in your professional development and provide an inclusive environment for you to succeed.
Some of our benefits include:
Access to LinkedIn Learning
Flexible work
Purchased leave program & loyalty leave
Up to 18 weeks paid parental leave
Annual incentive scheme
Complimentary salary continuance insurance
Annual volunteering leave with Operation Give Back
Relaxed dress code
LI-RB
LI-hybrid
As the defence industry in Australia grows, it is an exciting time to join QinetiQ. What the company looks like today will be different to that of tomorrow as we navigate an ever changing world. To innovate for our customers' advantage we value the need for diversity of thought in everything we do. We provide a flexible and inclusive environment where our people can bring their whole selves to work, meaningfully contribute and have equal opportunity to succeed. We actively seek applications from people who come from diverse backgrounds and experiences. Aligned with our Diversity and Inclusion Strategy and Reconciliation Action Plan, we also encourage applications from women, veterans and First Nations people.
QinetiQ conducts pre-employment screening, including but not limited to identity verification and police checks, for all preferred candidates.