Description
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest's stay, AC Hotels provides everything you need and nothing you don't. We put effort into the details and experiences that really matter. Flexible, open spaces. Purposeful design. Signature moments. No unwanted extras.
Be a part of our global family and work with like-minded people. To those cultural innovators, join us as a Cluster Reservations Agent today. Use your inner creativity and love for art, design, and culture to engage and inspire guests.
Reporting to the Cluster Reservations Manager, we are looking for an experienced and dynamic Reservations Agent to join the on-property Reservations Team. The Full Time Cluster Reservations Agent is a cluster role supporting two hotels; Melbourne Marriott Hotel Docklands and AC by Marriott Hotel Southbank.
Responsibilities include:
* Handling and processing reservations and inquiries from all booking channels
* Analyse and update all traveller requests that are tailored to their requirements
* Pre-arrival check to ensure guest history is linked and relevant booking information is updated.
* Follow up on No-Shows and late cancelations and process charges appropriately
* Proactively seek to generate incremental revenue via upselling, promoting hotel F&B Venues and other hotel services and amenities. Fluent in selling room packages and higher room type
* Close communication with other hotel departments to ensure every guest has a smooth arrival experience.
* To share any special guest information, preferences and instructions within the Reservations Team as well as with other departments
* Assist reservation manager in inventory control by balancing inventory and managing overbooking
* Able to handle room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations
What we are looking for
* Previous experience in a Reservations Agent role in a 4 or 5 star hotel
* Ability to work collaboratively in a fast-paced environment
* Strong working knowledge of computer systems
* Knowledge of the Opera PMS system
* Good knowledge of MS Office applications (Word, Excel, PowerPoint) and Outlook
* Strong attention to detail
* Excellent verbal and written communication skills and interpersonal skills
* Ability to multitask and manage multiple projects.
Perks, Rewards, Motivations
* Discounts on hotel rooms for you and your family at all properties within the Marriott International group
* Discounts on food & beverage across all our hotels
* Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
* Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
* Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.