Our client is a leading provider of pet cremation services in Australia with a national footprint. This role contributes significantly to providing premium customer service by supporting the operations team and Area Managers in carrying out after pet care services in a professional and compassionate manner supporting the company's purpose in "Honouring a lifetime of unconditional love".
Responsibilities
* Carry out the collection and transfer of pets from vet clinics.
* Carry out home collection of pets as required.
* Deliver Ashes back home to clients.
* Assist the Client Care Team with urgent vet or home collects.
* Develop and maintain a high level of customer service delivery with Veterinary Owners and Practice Managers to develop and promote the business as required.
* Communicate and follow-up with clients and vets as required.
* Demonstrate effective and clear communication with compassion and in a professional manner.
* Delivery of brochures, body bags and sharps containers to veterinary practices as required.
* Attend team and company meetings as required.
* Handling of payments from client including cash, cheque, and credit card transactions.
Requirements
* Valid C Class Driver Licence
* Effective verbal and interpersonal skills
* Exceptional customer focus and service orientation
* Ability to effectively manage multiple tasks
* Maintain a positive attitude whilst under pressure
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
Customer Service Field Team South Windsor, NSW, AU
#J-18808-Ljbffr