Job Overview
Tesla Motors is seeking an experienced Parts Advisor to support its innovative team. The role involves significant customer interaction, requiring excellent customer service skills and basic technical support capabilities.
The position may require travel as directed by management. If you are interested in supporting cutting-edge EV technology within a world-class service team, we want to hear from you.
Key Responsibilities
1. Answer phone calls, emails, and drive-ins to address customer concerns promptly and professionally.
3. Accurately record parts transactions and data into the system, paying close attention to detail.
4. Assist customers with order processes and provide summaries of transactions.
5. Escala_te issues related to inbound packaging or supplier problems.
6. Maintain records of time, expenses, and materials.
7. Communicate estimated parts shipping and arrival times, providing regular updates.
8. Follow up with customers to ensure satisfaction with parts orders.
9. Perform additional duties as assigned.
10. Help maintain cleanliness and organization of the service center.
11. Manage multiple priorities effectively, organize workload, and meet deadlines.
Required Skills and Qualifications
1. Knowledge of automotive maintenance, repair methods, parts, tools, and materials.
2. Understanding of basic automotive repair and servicing techniques.
3. Experience with automotive equipment and service methods.
4. Proficiency in DMS Systems, SAP, and MS Office Suite.
5. 1-3 years of experience in the automotive industry.
6. Excellent oral and written communication skills, with the ability to follow instructions.
7. Ability to establish and maintain cooperative relationships with colleagues and customers.
8. Professional appearance and integrity as a Parts Advisor.
9. Dealer automotive service experience is a plus.