We are looking for a full-time Counter Manager with retail management experience and a passion for skincare to deliver excellent customer service and education to our customers.
You will lead a team of around 5 Counter Associates, both casual & PT, at our Myer Melbourne Counter. You must be available to work 38 hours per week across Tuesday to Saturday.
Responsibilities
* Supervise all staff within your location and oversee employee relations, sales, merchandising, customer experience and all operational functions.
* Recruit, manage, mentor and develop staff to maximise sales, profitability and exceed agreed key performance indicators.
* Complete scheduling counter requirements by scheduling and assigning 'zones' to employees, ensuring a fully staffed counter at all times.
* Manage all operational costs to keep the counter profitable and inform the Area Sales Manager of any pertinent issues (petty cash, daily banking, POS System, payment processor, etc.).
* Ensure the day-to-day operations of the counter are compliant with company requirements.
* Communicate the changing needs of the counter to the Area Sales Manager.
* Control stock and manage the weekly order of counter supplies.
* Stay up to date with product knowledge, company information, launches and campaigns.
* Identify current and future customer requirements by establishing rapport with potential and actual customers and provide feedback to the Area Sales Manager.
* Maintain DECIEM's visual merchandising standards according to official merchandising guidelines (including displays, testers, cleanliness, etc.).
Required Skills and Qualifications
* Love of beauty products and a passion for skincare.
* Strong time management and organisational skills with the ability to multi‐task.
* Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines.
* 2+ years of people management or a leadership role is required.
* Relevant education or equivalent work experience in customer service/retail is an asset.
Benefits
* Personal merchandise allocations twice a year and first dibs on new Deciem products.
* Commission in recognition of retail sales performance.
* Employee Assistance Program with mental health care and mindfulness programs, available to employees and family members.
* Staff discount on products and a generous discount on DECIEM products for you, your family, and friends.
* Exclusive invitation to shop at Corporate Stores located in NSW, VIC, SA, QLD & WA at a further discounted price.
EEO Statement
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
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