EDSP Launch and Operations, Senior Program Manager, Delivery ServicesJob ID: 2928854 | Amazon Commercial Services Pty Ltd - F47Amazon Delivery Services is looking for a dynamic and motivated EDSP Senior Program Manager with a strong delivery record and proven project management experience to own the end-to-end launch of new EDSP carriers across Australia and support daily operations. EDSPs are External Delivery Service Providers that use Amazon tools and technology to deliver Amazon packages through different regions of the country.Key job responsibilities• Scope and create project plans, develop process flows, coordinate and drive execution with the EDSP carriers, and communicate to senior management on status, risks and issues as appropriate.• Partner with other program managers and business leaders to secure resources, scope efforts, set priorities, establish dependencies and set milestones to drive delivery.• Own launch communication, develop, implement, and govern reporting providing visibility of the milestones and progress of the carrier launch, using this data to drive business decisions.• Accelerate progress by driving timely decisions, clear blockers by developing effective paths to green, and escalate risks and issues as appropriate.• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers and carriers.• Manage post-launch support plans, leverage on lessons learnt, and look for opportunities to improve program quality and carrier experience.• Support the EDSP daily operation working with the EDSP Channel Team Leads and operations stakeholders to ensure operational excellence.• Support the launch of new EDSP methodologies by project managing streams of work that have direct impact on the success of the overall launch.BASIC QUALIFICATIONS- Bachelor’s degree in either Supply Chain Management, Engineering, or Business or 4+ years Amazon experience.- 3+ years’ experience conducting quantitative and qualitative analysis translating data into actionable insights.- 5+ years of project/program management experience managing large scale projects and performing cost/benefit analysis to prove the viability of projects.- Ability to perform cross-team coordination and to organize and handle multiple tasks simultaneously.- Excellent communication and presentation skills, with the ability to influence senior stakeholders.- Strategic thinking and problem-solving abilities.- Advanced knowledge of Excel is required, including use of modelling, complex lookups, and pivot tables.- Basic to intermediate knowledge of SQL.PREFERRED QUALIFICATIONS- MBA and work experience in technical field is highly desired.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Posted: March 18, 2025 (Updated about 9 hours ago)Posted: March 12, 2025 (Updated 1 day ago)Posted: April 24, 2025 (Updated 6 days ago)Posted: January 6, 2025 (Updated 6 days ago)Posted: April 30, 2025 (Updated 7 days ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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