Service Operations Coordinator
We are seeking a highly skilled and experienced Service Operations Coordinator to join our team. In this role, you will be responsible for coordinating and overseeing service activities across After Sales operations.
* Coordinate and manage service requests, technician scheduling, and task allocation to ensure timely and efficient completion of jobs.
* Act as the key liaison between clients, stakeholders, and the service team to ensure clear communication and the highest level of customer satisfaction.
* Support the field service team by providing resources, information, and escalation management particularly during or after installation and commissioning of products.
* Oversight issue resolution by ensuring fast turnaround solutions to technical challenges, collaborating with technical specialists when required.
* Monitor service delivery performance, identify bottlenecks, and work with internal teams to continuously improve operational processes.
* Maintain accurate service records, documentation, and reporting to support efficiency and compliance.
The ideal candidate will have experience working in a similar role, excellent communication and interpersonal skills, and a willingness to learn and develop strong networks. A trade qualification and knowledge of Australian mining operations are advantageous.
Ambition:
* Foster a collaborative environment that promotes exceptional customer experiences.
* Prioritize tasks and manage competing demands to achieve goals.
* Cultivate open lines of communication with all stakeholders to drive results.
* Conduct thorough risk assessments to mitigate potential issues.
Skills and Qualifications:
* Diploma in Business or relevant field.
* Minimum 2 years' experience in a service-related role.
* Excellent communication, organizational, and problem-solving skills.
* Strong analytical skills with ability to interpret data.
About You:
* You must possess a strong understanding of business principles and practices.
* You should have excellent written and verbal communication skills.
* You will demonstrate effective leadership and teamwork skills.