Transforming Lives Through Aged Care Excellence
The Aged Care Quality and Safety Commission plays a pivotal role in enhancing the lives of older Australians.
* We maintain the integrity of the aged care system, ensuring it remains resilient and responsive to the needs of our seniors.
* Our dedicated team works across various capital cities, offering diverse and challenging job opportunities that make a real difference in people's lives.
We are committed to safeguarding and protecting the well-being of older Australians receiving aged care services.
Key Responsibilities:
* Capture demand for incident resolution and service requests, providing timely support to users.
* Contribute to day-to-day operations within the Commission by fulfilling requests, responding to incidents, and offering assistance to staff.
* Escalate issues to relevant teams, internal or external, to ensure seamless resolution.
* Respond to ICT enquiries from staff within the office, providing expert guidance and support.
* Collaborate with teams on uplift and sustainment activities within ICT, driving innovation and improvement.
* Travel to other sites as required, promoting collaboration and knowledge sharing.
* Proactively monitor and escalate critical issues, ensuring the highest level of service quality.
Eligibility Requirements (Selection Criteria):
* Possess relevant qualifications in ICT and/or equivalent experience, demonstrating expertise in this field.
* Demonstrate proficiency in Office 365 administration, with a strong understanding of its applications and features.
* Exhibit experience working with Windows 10, iPhone, and Android platforms, showcasing adaptability and technical acumen.
* Highlight experience working in government/public sector environments, emphasizing understanding of regulatory requirements and procedures.
* Demonstrate a clear understanding of the Commission's role as an end-to-end regulator, showcasing commitment to excellence and accountability.