Product Support Engineering Manager Boeing – Insitu Pacific
Location:
Brisbane, Queensland, Australia
Category:
Engineering / Technical
Position Type:
Permanent
Job Reference:
BOE/1895669
Position Overview We are seeking an Experienced Product Support Engineering Manager to lead our Product Support Capability. This role involves integrating a team of engineers and specialists to develop, deliver, and maintain Product Technical and Integrated Logistics Support (ILS) products and services. You will coordinate customer Product Support requests and responses while ensuring the highest standards of quality and efficiency.
Key Responsibilities
Lead an integrated team of Product Support engineers and specialists.
Serve as the organisational interface and ‘Product Support hub' between IPL Customer Programs and IPL capabilities.
Coordinate task prioritisation balancing stakeholder, contractual, and strategic priorities.
Directly interact with technical staff from key strategic customers, including Defence customers from the Asia Pacific region.
Manage work across the Product Support Team, including day‑to‑day tasking and prioritization.
Analyse and resolve customer support issues for existing fielded products.
Review and approve production, modification, repair, and maintenance instructions.
Assist with the development and execution of Product Support and technical elements of internal business cases and external customer proposals.
Qualifications Essential
Degree in systems, electrical, electronic, communications, computer engineering, aerospace, or related discipline.
Understanding of key Systems Engineering, Product Support, and Continuing Airworthiness principles.
Demonstrated experience in team management and technical project methodologies (e.g., Scrum/Agile).
Excellent communication skills and the ability to manage multiple tasks effectively.
Availability to travel domestically and internationally as required.
Desirable
Experience in a Sustainment Program Office (SPO) within the Australian Department of Defence.
Advanced expertise in unmanned systems and related technology areas.
Understanding of sustainment support activities and ILS Engineering.
What We Offer
Opportunity to work on strategically important defence programs and help build sovereign capability in Australia.
Collaborative, high‑performance culture within a leading aerospace company.
Professional development, mentoring and opportunities to grow your career within Boeing.
Competitive salary and perks commensurate with experience.
Eligibility
Applicants must be Australian Citizens to meet defence security requirements.
Able to obtain an Australian Defence Security Clearance.
You may require a Foreign Work Authorisation (FWA) to perform this role. This is determined by the Department of Defence under Australian law.
Equal Opportunity Employer We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to race, colour, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We welcome applicants with disabilities and encourage them to share any accommodations required during the recruitment process.
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